26
NPS
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Brightree
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About Brightree's Brand
Brightree is the provider of billing and business management software solutions for home medical equipment (HME) providers,
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Brightree NPS
Brightree's Net Promoter Score (NPS) is a 26 with 56% Promoters, 14% Passives, and 30% Detractors. Net Promoter Score tracks whether Brightree's customers would recommend using the product based on a scale of -100 to 100.
Brightree Overall NPS
| 56% | Promoters |
|---|---|
| 14% | Passives |
| 30% | Detractors |
Brightree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
Dec 2020 38 | Dec 2020 | 38 |
Jul 2021 34 | Jul 2021 | 34 |
Oct 2021 29 | Oct 2021 | 29 |
Nov 2021 25 | Nov 2021 | 25 |
Feb 2022 28 | Feb 2022 | 28 |
Aug 2022 24 | Aug 2022 | 24 |
Nov 2022 25 | Nov 2022 | 25 |
Mar 2023 29 | Mar 2023 | 29 |
Jun 2023 30 | Jun 2023 | 30 |
Feb 2024 26 | Feb 2024 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brightree NPS by Usage
Brightree's NPS was rated the highest by customers who have used Brightree's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Brightree Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Brightree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brightree Product Quality
3.5/5
Brightree has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Brightree Product Information
Brightree serves markets in the United States. Brightree supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Brightree’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Brightree's product the highest.
- Website
- http://www.brightree.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Home Health Care Software
Hospice Software
Quick Insights into Brightree Product Quality
Brightree's Product Quality score was rated highest by customers who have used Brightree's products/services for 5 to 10 Years, and rated lowest by customers who have used Brightree's products/services for Less than 1 Year.
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Ranked Brightree Product Quality the Highest
Ranked Brightree Product Quality the Lowest
Brightree Product Quality Score by Usage
Brightree's Product Quality score was rated the highest by customers who have used Brightree's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Brightree Product Quality Score by Industry
Brightree's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Brightree Pricing
Brightree ROI & Value For Money
3.2/5
Brightree has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Brightree Pricing Plans
Brightree has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Brightree?
Small Businesses
Medium Businesses
Large Enterprises
Brightree Customer Satisfaction (CSAT)
Brightree Customer Satisfaction (CSAT) Score
57 / 100
Brightree has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brightree Customer Service
3/5
Brightree has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Brightree's Customer Service
Address
Lawrenceville, GA
Website
http://www.brightree.com
Phone Number
(678)243-1800
Brightree as an Employer
4.6/5
Brightree has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brightree scored a 26 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Brightree would recommend the brand to a friend. ENPS measures how likely Brightree employees would recommend working at Brightree to a friend.
Net Promoter Score
26
NPS Score
| 56% | Promoters |
|---|---|
| 14% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
