-57
NPS
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Brightside Academy
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About Brightside Academy's Brand
Brightside Academy provides child care and early education that prepares children to be life-long learners.
Brand at a Glance
87%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Brightside Academy NPS
Brightside Academy's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Brightside Academy's customers would recommend using the product based on a scale of -100 to 100.
Brightside Academy Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Brightside Academy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
Jul 2023 -51 | Jul 2023 | -51 |
Dec 2024 -57 | Dec 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brightside Academy NPS by Gender
Brightside Academy's NPS was rated -100 by Female customers on Comparably.
Female
-100
Brightside Academy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Brightside Academy's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Brightside Academy Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Brightside Academy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brightside Academy Customer Loyalty Score by Gender
Brightside Academy's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Brightside Academy Product Quality
2.6/5
Brightside Academy has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Brightside Academy Product Information
Brightside Academy’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Education
Healthcare
Quick Insights into Brightside Academy Product Quality
Brightside Academy's Product Quality score was rated highest by Female customers.
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Ranked Brightside Academy Product Quality the Highest
Brightside Academy Product Quality Score by Gender
Brightside Academy's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brightside Academy.
Female
1.5/5
Male
N/A
Brightside Academy Pricing
Brightside Academy ROI & Value For Money
2.8/5
Brightside Academy has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Brightside Academy ROI
Brightside Academy's ROI score was rated highest by Female customers.
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Ranked Brightside Academy ROI the Highest
Brightside Academy ROI Score by Gender
Brightside Academy's ROI score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Brightside Academy Customer Satisfaction (CSAT)
Brightside Academy Customer Satisfaction (CSAT) Score
20 / 100
Brightside Academy has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brightside Academy Customer Satisfaction
Brightside Academy's Customer Satisfaction score was rated highest by Female customers.
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Ranked Brightside Academy Customer Satisfaction the Highest
Brightside Academy Customer Satisfaction Score by Gender
Brightside Academy's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brightside Academy.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Brightside Academy Customer Service
2.7/5
Brightside Academy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Brightside Academy's Customer Service
Address
Gulf Tower 707 Grant Street, 15th Floor, Pittsburgh, PA 15219
Website
http://www.brightsideacademy.com/
Phone Number
4122016931
Quick Insights into Brightside Academy Customer Service
Brightside Academy's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Brightside Academy's Customer Service score.
Ranked Brightside Academy Customer Service the Highest
Brightside Academy Customer Service Score by Gender
Brightside Academy's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brightside Academy.
Female
1.5/5
Male
N/A
Brightside Academy as an Employer
Consumer vs. Employees
Brightside Academy scored a -57 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Brightside Academy would recommend the brand to a friend. ENPS measures how likely Brightside Academy employees would recommend working at Brightside Academy to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
