Comparably
British Airways
British Airways provides international and domestic scheduled air services for the carriage of passengers and... read more
EMPLOYEE
PARTICIPANTS
18
TOTAL
RATINGS
147
...

British Airways Competitors

British Airways competitors include Virgin Group, easyJet, Singapore Airlines and Cathay Pacific Airways Ltd.. British Airways ranks 1st in Gender Score on Comparably vs its competitors. See below how British Airways compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
2nd
eNPS Rank
2nd
Gender Rank
1st
Diversity Rank
1st
Product Quality
5th
NPS Rank
5th
Pricing Rank
5th
Customer Service
5th

See British Airways Culture vs Competitors:

British Airways Competitors at a Glance

CEO Ratings Comparison

British Airways' CEO Score Ranks 2nd

16 Employees at British Airways rate a 61 out of 100, which ranks them 2nd below Virgin Group's CEO,Josh Bayliss. Last rating was 4 days ago.

  1. 1st
    Josh Bayliss Virgin Group's CEO
    Josh Bayliss
    Virgin Group
    66
    out of 100

    5 Employees at Virgin Group rate Josh Bayliss a 66 out of 100, which ranks them 1st out of British Airways' competitors. Last rating was a month ago.

  2. 2nd
    British Airways' CEO
    British Airways
    61
    out of 100
  3. 3rd
    Goh Choon Phong Singapore Airlines' CEO
    Goh Choon Phong
    Singapore Airlines
    43
    out of 100

    3 Employees at Singapore Airlines rate Goh Choon Phong a 43 out of 100, which ranks them 3rd out of British Airways' competitors. Last rating was months ago.

  4. 4th
    Rupert Hogg Cathay Pacific Airways Ltd. CEO
    Rupert Hogg
    Cathay Pacific Airways Ltd.
    23
    out of 100

    3 Employees at Cathay Pacific Airways Ltd. rate Rupert Hogg a 23 out of 100, which ranks them 4th out of British Airways' competitors. Last rating was months ago.

Product Quality Score Comparison

British Airways Ranks 5th in Product Quality Score

44 Customers rate British Airways' Product Quality Score a 3.2/5, which ranks it 5th against its competitors, below Singapore Airlines.

  1. 1st
    Virgin Group
    4.4 / 5
  2. 2nd
    Cathay Pacific Airways Ltd.
    4 / 5
  3. 3rd
    easyJet
    3.8 / 5
  4. 4th
    Singapore Airlines
    3.7 / 5
  5. 5th
    British Airways
    3.2 / 5
NPS Comparison

British Airways Ranks 5th in Net Promoter Score

49 Customers rate British Airways' Net Promoter Score a -3, which ranks it 5th against its competitors, below Singapore Airlines. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend British Airways to a friend?”.

  1. 1st
    Cathay Pacific Airways Ltd.
    67
  2. 2nd
    Virgin Group
    57
  3. 3rd
    easyJet
    56
  4. 4th
    Singapore Airlines
    40
  5. 5th
    British Airways
    -3
Pricing Score Comparison

British Airways Ranks 5th in Pricing Score

42 Customers rate British Airways' Pricing Score a 2.9/5, which ranks it 5th against its competitors, below Singapore Airlines.

  1. 1st
    Virgin Group
    4.1 / 5
  2. 2nd
    Cathay Pacific Airways Ltd.
    4 / 5
  3. 3rd
    easyJet
    3.7 / 5
  4. 4th
    Singapore Airlines
    3.4 / 5
  5. 5th
    British Airways
    2.9 / 5
Customer Service Comparison

British Airways Ranks 5th in Customer Service

40 Customers rate British Airways' Customer Service a 3.2/5, which ranks it 5th against its competitors, below Singapore Airlines.

  1. 1st
    Virgin Group
    4.4 / 5
  2. 2nd
    Cathay Pacific Airways Ltd.
    4 / 5
  3. 3rd
    easyJet
    3.9 / 5
  4. 4th
    Singapore Airlines
    3.6 / 5
  5. 5th
    British Airways
    3.2 / 5
Overall Culture Score Comparison

British Airways Ranks 3rd in Overall Culture Score

18 Employees rate British Airways' Overall Culture a 71/100, which ranks it 3rd against its competitors, below Virgin Group. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    easyJet
    80 / 100
  2. 2nd
    Virgin Group
    73 / 100
  3. 3rd
    British Airways
    71 / 100
  4. 4th
    Singapore Airlines
    67 / 100
  5. 5th
    Cathay Pacific Airways Ltd.
    34 / 100
eNPS Comparison

British Airways Ranks 2nd in Employee Net Promoter Score

13 Employees rate British Airways' Employee Net Promoter Score a 0, which ranks it 2nd against its competitors, below easyJet. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at British Airways to a friend?”.

  1. 1st
    easyJet
    67
  2. 2nd
    British Airways
    0
  3. 3rd
    Virgin Group
    -17
  4. 4th
    TIED
    Singapore Airlines
    -100
  5. 4th
    TIED
    Cathay Pacific Airways Ltd.
    -100
Gender Score Comparison

British Airways Ranks 1st in Gender Score

5 Employees rate British Airways' Gender Score a 61/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at British Airways.

  1. 1st
    British Airways
    61 / 100
Diversity Score Comparison

British Airways Ranks 1st in Diversity Score

4 Employees rate British Airways' Diversity Score a 60/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at British Airways.

  1. 1st
    British Airways
    60 / 100

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