8
NPS
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Broadridge Financial Solutions
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About Broadridge Financial Solutions' Brand
Broadridge helps clients get ahead of today’s challenges to capitalize on what’s next.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Broadridge Financial Solutions CMO
Deborah Bussière
Deborah leads global marketing initiatives that enhance our revenue, reputation and relationships across the marketplace. She joined Broadridge in 2017 following a successful career in financial services and consulting. Most recently, Deborah worked with notable Fintech startups. Prior to that, she held marketing leadership roles at EY, UBS and Morgan Stanley.
Broadridge Financial Solutions NPS
Broadridge Financial Solutions's Net Promoter Score (NPS) is a 8 with 43% Promoters, 22% Passives, and 35% Detractors. Net Promoter Score tracks whether Broadridge Financial Solutions's customers would recommend using the product based on a scale of -100 to 100.
Broadridge Financial Solutions Overall NPS
| 43% | Promoters |
|---|---|
| 22% | Passives |
| 35% | Detractors |
Broadridge Financial Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 7 | Jul 2023 | 7 |
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 8 | Nov 2023 | 8 |
Dec 2023 10 | Dec 2023 | 10 |
Jan 2024 7 | Jan 2024 | 7 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 8 | May 2024 | 8 |
Sep 2024 6 | Sep 2024 | 6 |
Oct 2024 7 | Oct 2024 | 7 |
Aug 2025 7 | Aug 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadridge Financial Solutions NPS by Gender
Male customers rated Broadridge Financial Solutions's NPS 51 points higher than Female customers.
Male
0
Broadridge Financial Solutions's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-51
Broadridge Financial Solutions's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Broadridge Financial Solutions NPS by Ethnicity
Broadridge Financial Solutions's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Other 0 | Other | 0 |
Broadridge Financial Solutions NPS by Age
Broadridge Financial Solutions's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Broadridge Financial Solutions NPS by Usage
Broadridge Financial Solutions's NPS was rated the highest by customers who have used Broadridge Financial Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Broadridge Financial Solutions Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Broadridge Financial Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadridge Financial Solutions Customer Loyalty Score by Gender
Male customers rated Broadridge Financial Solutions's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Broadridge Financial Solutions.
Male
44%
Yes
Female
40%
Yes
Broadridge Financial Solutions Customer Loyalty Score by Ethnicity
Broadridge Financial Solutions's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Broadridge Financial Solutions.
23
out of 100
Caucasian
40
out of 100
Other
Broadridge Financial Solutions Customer Loyalty Score by Age
Broadridge Financial Solutions's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Broadridge Financial Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Broadridge Financial Solutions Customer Loyalty Score by Usage
Broadridge Financial Solutions's Customer Loyalty score was rated the highest by customers who have used Broadridge Financial Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Broadridge Financial Solutions Customer Loyalty Score by Industry
Broadridge Financial Solutions's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Broadridge Financial Solutions Product Quality
3/5
Broadridge Financial Solutions has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Broadridge Financial Solutions Product Information
Broadridge Financial Solutions’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Broadridge Financial Solutions's product the highest. Reviewers from the Tech industry rated Broadridge Financial Solutions the lowest at 2.
- Website
- http://www.broadridge.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into Broadridge Financial Solutions Product Quality
Broadridge Financial Solutions's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Broadridge Financial Solutions Product Quality the Highest
Ranked Broadridge Financial Solutions Product Quality the Lowest
Broadridge Financial Solutions Product Quality Score by Gender
Male customers rated Broadridge Financial Solutions's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Broadridge Financial Solutions.
Male
2.6/5
Female
1.7/5
Broadridge Financial Solutions Product Quality Score by Ethnicity
Broadridge Financial Solutions's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Broadridge Financial Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.1 | Other | 3.1 |
Broadridge Financial Solutions Product Quality Score by Age
Broadridge Financial Solutions's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Broadridge Financial Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
36-40 3.8 | 36-40 | 3.8 |
Broadridge Financial Solutions Product Quality Score by Usage
Broadridge Financial Solutions's Product Quality score was rated the highest by customers who have used Broadridge Financial Solutions's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Broadridge Financial Solutions Product Quality Score by Industry
Broadridge Financial Solutions's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Broadridge Financial Solutions Pricing
Broadridge Financial Solutions ROI & Value For Money
3.3/5
Broadridge Financial Solutions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadridge Financial Solutions' overall ROI score rated by its users and customers.
Broadridge Financial Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Broadridge Financial Solutions.
Quick Insights into Broadridge Financial Solutions ROI
Broadridge Financial Solutions's ROI score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Broadridge Financial Solutions ROI the Highest
Ranked Broadridge Financial Solutions ROI the Lowest
Broadridge Financial Solutions ROI Score by Gender
Male customers rated Broadridge Financial Solutions's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Broadridge Financial Solutions.
Male
2.8/5
Female
2.1/5
Broadridge Financial Solutions ROI Score by Ethnicity
Broadridge Financial Solutions's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Broadridge Financial Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.3 | Other | 3.3 |
Broadridge Financial Solutions ROI Score by Age
Broadridge Financial Solutions's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Broadridge Financial Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
36-40 4.5 | 36-40 | 4.5 |
Broadridge Financial Solutions ROI Score by Usage
Broadridge Financial Solutions's ROI score was rated the highest by customers who have used Broadridge Financial Solutions's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Broadridge Financial Solutions ROI Score by Industry
Broadridge Financial Solutions's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Broadridge Financial Solutions Customer Satisfaction (CSAT)
Broadridge Financial Solutions Customer Satisfaction (CSAT) Score
59 / 100
Broadridge Financial Solutions has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
38%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Broadridge Financial Solutions Customer Satisfaction
Broadridge Financial Solutions's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Broadridge Financial Solutions Customer Satisfaction the Highest
Ranked Broadridge Financial Solutions Customer Satisfaction the Lowest
Broadridge Financial Solutions Customer Satisfaction Score by Gender
Male customers rated Broadridge Financial Solutions's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Broadridge Financial Solutions.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Broadridge Financial Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Broadridge Financial Solutions' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Broadridge Financial Solutions.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Broadridge Financial Solutions Customer Satisfaction Score by Usage
Broadridge Financial Solutions's Customer Satisfaction score was rated 33 points by customers who have used Broadridge Financial Solutions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Broadridge Financial Solutions Customer Satisfaction Score by Industry
Broadridge Financial Solutions's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Broadridge Financial Solutions Customer Service
3.3/5
Broadridge Financial Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Broadridge Financial Solutions's Customer Service
Address
1 Park Avenue, New York City, NY 10016
Website
http://www.broadridge.com
Broadridge Financial Solutions's Social Links
Quick Insights into Broadridge Financial Solutions Customer Service
Broadridge Financial Solutions's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Broadridge Financial Solutions' Customer Service score.
Ranked Broadridge Financial Solutions Customer Service the Highest
Ranked Broadridge Financial Solutions Customer Service the Lowest
Broadridge Financial Solutions Customer Service Score by Gender
Male customers rated Broadridge Financial Solutions's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Broadridge Financial Solutions.
Male
2.8/5
Female
2/5
Broadridge Financial Solutions Customer Service Score by Ethnicity
Broadridge Financial Solutions's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Broadridge Financial Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.3 | Other | 3.3 |
Broadridge Financial Solutions Customer Service Score by Age
Broadridge Financial Solutions's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Broadridge Financial Solutions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
36-40 4.5 | 36-40 | 4.5 |
Broadridge Financial Solutions Customer Service Score by Usage
Broadridge Financial Solutions's Customer Service score was rated the highest by customers who have used Broadridge Financial Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Broadridge Financial Solutions Customer Service Score by Industry
Broadridge Financial Solutions's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Broadridge Financial Solutions as an Employer
3.2/5
Broadridge Financial Solutions has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Broadridge Financial Solutions
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Broadridge Financial Solutions scored a 8 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadridge Financial Solutions would recommend the brand to a friend. ENPS measures how likely Broadridge Financial Solutions employees would recommend working at Broadridge Financial Solutions to a friend.
Net Promoter Score
8
NPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
