47
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Brooklyn Museum
Marketing or Exec? Claim Your Free Account
About Brooklyn Museum's Brand
The Brooklyn Museum is an art museum located in the New York City borough of Brooklyn.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Brooklyn Museum NPS
Brooklyn Museum's Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether Brooklyn Museum's customers would recommend using the product based on a scale of -100 to 100.
Brooklyn Museum Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
Brooklyn Museum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 40 | Sep 2022 | 40 |
Nov 2022 34 | Nov 2022 | 34 |
Dec 2022 13 | Dec 2022 | 13 |
Jun 2023 25 | Jun 2023 | 25 |
Oct 2023 33 | Oct 2023 | 33 |
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 45 | Feb 2024 | 45 |
Jun 2024 49 | Jun 2024 | 49 |
Jul 2025 46 | Jul 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brooklyn Museum NPS by Gender
Female customers rated Brooklyn Museum's NPS 34 points higher than Male customers.
Male
0
Brooklyn Museum's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
34
Brooklyn Museum's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Brooklyn Museum NPS by Ethnicity
Brooklyn Museum's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Brooklyn Museum NPS by Age
Brooklyn Museum's NPS was rated 34 points by customers ages 41-45 on Comparably.
Brooklyn Museum NPS by Usage
Brooklyn Museum's NPS was rated 34 points by customers who have used Brooklyn Museum's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Brooklyn Museum Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Brooklyn Museum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brooklyn Museum Customer Loyalty Score by Gender
Female customers rated Brooklyn Museum's Customer Loyalty score 60% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brooklyn Museum.
Male
40%
Yes
Female
100%
Yes
Brooklyn Museum Customer Loyalty Score by Ethnicity
Brooklyn Museum's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brooklyn Museum.
100
out of 100
Other
Brooklyn Museum Customer Loyalty Score by Age
Brooklyn Museum's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Brooklyn Museum.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Brooklyn Museum Customer Loyalty Score by Usage
Brooklyn Museum's Customer Loyalty score was rated 70% by customers who have used Brooklyn Museum's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brooklyn Museum Customer Loyalty Score by Industry
Brooklyn Museum's Customer Loyalty score was rated 64% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Brooklyn Museum Product Quality
3.8/5
Brooklyn Museum has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Brooklyn Museum's overall Product Quality score rated by its users and customers.
Brooklyn Museum Product Information
Brooklyn Museum’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Brooklyn Museum's product the highest.
- Company Size
- 201-500 Employees
Industry
Arts and Entertainment
Quick Insights into Brooklyn Museum Product Quality
Brooklyn Museum's Product Quality score was rated highest by customers who have used Brooklyn Museum's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brooklyn Museum's Product Quality.
Ranked Brooklyn Museum Product Quality the Highest
Ranked Brooklyn Museum Product Quality the Lowest
Brooklyn Museum Product Quality Score by Gender
Female customers rated Brooklyn Museum's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brooklyn Museum.
Male
3.1/5
Female
3.5/5
Brooklyn Museum Product Quality Score by Ethnicity
Brooklyn Museum's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brooklyn Museum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Brooklyn Museum Product Quality Score by Age
Brooklyn Museum's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Brooklyn Museum.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Brooklyn Museum Product Quality Score by Usage
Brooklyn Museum's Product Quality score was rated 3.5 stars by customers who have used Brooklyn Museum's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Brooklyn Museum Product Quality Score by Industry
Brooklyn Museum's Product Quality score was rated 3 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Brooklyn Museum Pricing
Brooklyn Museum ROI & Value For Money
3.7/5
Brooklyn Museum has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Brooklyn Museum's overall ROI score rated by its users and customers.
Brooklyn Museum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Brooklyn Museum ROI
Brooklyn Museum's ROI score was rated highest by customers who have used Brooklyn Museum's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brooklyn Museum's ROI score.
Ranked Brooklyn Museum ROI the Highest
Ranked Brooklyn Museum ROI the Lowest
Brooklyn Museum ROI Score by Gender
Female customers rated Brooklyn Museum's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brooklyn Museum.
Male
3.1/5
Female
3.5/5
Brooklyn Museum ROI Score by Ethnicity
Brooklyn Museum's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brooklyn Museum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Brooklyn Museum ROI Score by Age
Brooklyn Museum's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Brooklyn Museum.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Brooklyn Museum ROI Score by Usage
Brooklyn Museum's ROI score was rated 3.5 stars by customers who have used Brooklyn Museum's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Brooklyn Museum ROI Score by Industry
Brooklyn Museum's ROI score was rated 3 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Brooklyn Museum Customer Satisfaction (CSAT)
Brooklyn Museum Customer Satisfaction (CSAT) Score
89 / 100
Brooklyn Museum has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brooklyn Museum Customer Satisfaction
Brooklyn Museum's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Brooklyn Museum's Customer Satisfaction.
Ranked Brooklyn Museum Customer Satisfaction the Highest
Brooklyn Museum Customer Satisfaction Score by Gender
Brooklyn Museum's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brooklyn Museum.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Brooklyn Museum Customer Satisfaction Score by Ethnicity
CSAT according to Other
Brooklyn Museum's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brooklyn Museum.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Brooklyn Museum Customer Satisfaction Score by Industry
Brooklyn Museum's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Brooklyn Museum Customer Satisfaction Score by Industry",
"text": "Brooklyn Museum's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Brooklyn Museum's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Brooklyn Museum Customer Service
3.7/5
Brooklyn Museum has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Brooklyn Museum's overall Customer Service score rated by its users and customers.
About Brooklyn Museum's Customer Service
Address
200 Eastern Parkway, Brooklyn, NY 11238-6052
Website
http://www.brooklynmuseum.org
Phone Number
+1 (718) 638-5000
Quick Insights into Brooklyn Museum Customer Service
Brooklyn Museum's Customer Service score was rated highest by customers who have used Brooklyn Museum's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brooklyn Museum's Customer Service score.
Ranked Brooklyn Museum Customer Service the Highest
Ranked Brooklyn Museum Customer Service the Lowest
Brooklyn Museum Customer Service Score by Gender
Female customers rated Brooklyn Museum's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brooklyn Museum.
Male
3.1/5
Female
3.5/5
Brooklyn Museum Customer Service Score by Ethnicity
Brooklyn Museum's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brooklyn Museum.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Brooklyn Museum Customer Service Score by Age
Brooklyn Museum's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Brooklyn Museum.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Brooklyn Museum Customer Service Score by Usage
Brooklyn Museum's Customer Service score was rated 3.5 stars by customers who have used Brooklyn Museum's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Brooklyn Museum Customer Service Score by Industry
Brooklyn Museum's Customer Service score was rated 3 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Brooklyn Museum as an Employer
Consumer vs. Employees
Brooklyn Museum scored a 47 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Brooklyn Museum would recommend the brand to a friend. ENPS measures how likely Brooklyn Museum employees would recommend working at Brooklyn Museum to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
