0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BS Freeman Capital
Marketing or Exec? Claim Your Free Account
About BS Freeman Capital's Brand
NY-based private equity/ advisory firm focused on building sustainable, equity value in consumer & marketing-driven growth companies.
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
BS Freeman Capital NPS
BS Freeman Capital's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BS Freeman Capital's customers would recommend using the product based on a scale of -100 to 100.
BS Freeman Capital Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BS Freeman Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BS Freeman Capital Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BS Freeman Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BS Freeman Capital Product Quality
2.6/5
BS Freeman Capital has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BS Freeman Capital's overall Product Quality score rated by its users and customers.
BS Freeman Capital Product Information
BS Freeman Capital’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://bsfreeman.com/
- Company Size
- 1-10 Employees
BS Freeman Capital Pricing
BS Freeman Capital ROI & Value For Money
2.7/5
BS Freeman Capital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BS Freeman Capital's overall ROI score rated by its users and customers.
BS Freeman Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BS Freeman Capital Customer Service
2.7/5
BS Freeman Capital has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BS Freeman Capital's overall Customer Service score rated by its users and customers.
About BS Freeman Capital's Customer Service
Address
401 Park Avenue South, 1032, New York City, NY 10016
Website
http://bsfreeman.com/
BS Freeman Capital as an Employer
Consumer vs. Employees
BS Freeman Capital scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of BS Freeman Capital would recommend the brand to a friend. ENPS measures how likely BS Freeman Capital employees would recommend working at BS Freeman Capital to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
