-1
NPS
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Bugaboo
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About Bugaboo's Brand
Bugaboo is the mobile web developer (TM)s new best friend. It s an App for debugging web apps on iPhone, iPad, and iPod touch devices.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Bugaboo NPS
Bugaboo's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether Bugaboo's customers would recommend using the product based on a scale of -100 to 100.
Bugaboo Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
Bugaboo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 25 | Mar 2023 | 25 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2024 -1 | Aug 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bugaboo Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Bugaboo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bugaboo Product Quality
3.5/5
Bugaboo has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bugaboo's overall Product Quality score rated by its users and customers.
Bugaboo Product Information
Bugaboo’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://bugabooapp.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Bugaboo Pricing
Bugaboo ROI & Value For Money
3.9/5
Bugaboo has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Bugaboo's overall ROI score rated by its users and customers.
Bugaboo Customer Satisfaction (CSAT)
Bugaboo Customer Satisfaction (CSAT) Score
80 / 100
Bugaboo has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bugaboo Customer Service
3.6/5
Bugaboo has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bugaboo's overall Customer Service score rated by its users and customers.
About Bugaboo's Customer Service
Address
San Francisco, CA
Website
http://bugabooapp.com
Bugaboo as an Employer
3.5/5
Bugaboo has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Bugaboo scored a -1 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Bugaboo would recommend the brand to a friend. ENPS measures how likely Bugaboo employees would recommend working at Bugaboo to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
