-29
NPS
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Brand Page
Built In
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About Built In's Brand
Built In is the largest network of online communities for tech companies and startups.
Brand at a Glance
53%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Built In NPS
Built In's Net Promoter Score (NPS) is a -29 with 0% Promoters, 71% Passives, and 29% Detractors. Net Promoter Score tracks whether Built In's customers would recommend using the product based on a scale of -100 to 100.
Built In Overall NPS
| 0% | Promoters |
|---|---|
| 71% | Passives |
| 29% | Detractors |
Built In NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -40 | Dec 2022 | -40 |
Oct 2023 -33 | Oct 2023 | -33 |
Feb 2024 -28 | Feb 2024 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Built In Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Built In users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Built In Product Quality
3.6/5
Built In has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Built In's overall Product Quality score rated by its users and customers.
Built In Product Information
Built In’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://builtin.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
SaaS
Small Business Services
Social
Built In Pricing
Built In ROI & Value For Money
3.2/5
Built In has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Built In's overall ROI score rated by its users and customers.
Built In Customer Satisfaction (CSAT)
Built In Customer Satisfaction (CSAT) Score
75 / 100
Built In has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Built In Customer Service
3.2/5
Built In has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Built In's overall Customer Service score rated by its users and customers.
About Built In's Customer Service
Address
444 North Wells, Suite 301, Chicago, IL 60654
Website
http://builtin.com
Built In as an Employer
4.2/5
Built In has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Built In scored a -29 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Built In would recommend the brand to a friend. ENPS measures how likely Built In employees would recommend working at Built In to a friend.
Net Promoter Score
-29
NPS Score
| 0% | Promoters |
|---|---|
| 71% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 70% | Promoters |
|---|---|
| 8% | Passive |
| 22% | Detractors |
