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NPS
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Bumble Bee Seafoods
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About Bumble Bee Seafoods' Brand
North America's seafood company, offering a full line of canned and pouched tuna, salmon, sardines, and specialty seafood products
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Bumble Bee Seafoods NPS
Bumble Bee Seafoods's Net Promoter Score (NPS) is a 0 with 47% Promoters, 6% Passives, and 47% Detractors. Net Promoter Score tracks whether Bumble Bee Seafoods's customers would recommend using the product based on a scale of -100 to 100.
Bumble Bee Seafoods Overall NPS
| 47% | Promoters |
|---|---|
| 6% | Passives |
| 47% | Detractors |
Bumble Bee Seafoods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 60 | Aug 2022 | 60 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 40 | Mar 2023 | 40 |
Nov 2023 36 | Nov 2023 | 36 |
Jan 2024 25 | Jan 2024 | 25 |
Mar 2024 14 | Mar 2024 | 14 |
Oct 2025 -1 | Oct 2025 | -1 |
Dec 2025 -7 | Dec 2025 | -7 |
Jan 2026 -12 | Jan 2026 | -12 |
Mar 2026 0 | Mar 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bumble Bee Seafoods NPS by Gender
Bumble Bee Seafoods's NPS was rated -50 by Female customers on Comparably.
Female
-50
Bumble Bee Seafoods's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Bumble Bee Seafoods's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bumble Bee Seafoods NPS by Ethnicity
Bumble Bee Seafoods's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Bumble Bee Seafoods NPS by Age
Bumble Bee Seafoods's NPS was rated -34 points by customers ages 66+ on Comparably.
Bumble Bee Seafoods NPS by Usage
Bumble Bee Seafoods's NPS was rated -34 points by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Bumble Bee Seafoods Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Bumble Bee Seafoods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bumble Bee Seafoods Customer Loyalty Score by Gender
Bumble Bee Seafoods's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bumble Bee Seafoods.
Female
78%
Yes
Male
N/A
Yes
Bumble Bee Seafoods Customer Loyalty Score by Ethnicity
Bumble Bee Seafoods's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bumble Bee Seafoods.
100
out of 100
Caucasian
Bumble Bee Seafoods Customer Loyalty Score by Age
Bumble Bee Seafoods's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bumble Bee Seafoods.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Bumble Bee Seafoods Customer Loyalty Score by Usage
Bumble Bee Seafoods's Customer Loyalty score was rated 85% by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bumble Bee Seafoods Product Quality
3/5
Bumble Bee Seafoods has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Bumble Bee Seafoods Product Information
Bumble Bee Seafoods’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.bumblebee.com/
- Company Size
- 5,001-10,000 Employees
Industry
Food & Beverages
Quick Insights into Bumble Bee Seafoods Product Quality
Bumble Bee Seafoods's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bumble Bee Seafoods' Product Quality.
Ranked Bumble Bee Seafoods Product Quality the Highest
Bumble Bee Seafoods Product Quality Score by Gender
Bumble Bee Seafoods's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bumble Bee Seafoods.
Female
1.6/5
Male
N/A
Bumble Bee Seafoods Product Quality Score by Ethnicity
Bumble Bee Seafoods's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bumble Bee Seafoods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Bumble Bee Seafoods Product Quality Score by Age
Bumble Bee Seafoods's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bumble Bee Seafoods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Bumble Bee Seafoods Product Quality Score by Usage
Bumble Bee Seafoods's Product Quality score was rated 2.1 stars by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
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Bumble Bee Seafoods Pricing
Bumble Bee Seafoods ROI & Value For Money
3.6/5
Bumble Bee Seafoods has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Bumble Bee Seafoods ROI
Bumble Bee Seafoods's ROI score was rated highest by Caucasian customers.
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Ranked Bumble Bee Seafoods ROI the Highest
Bumble Bee Seafoods ROI Score by Gender
Bumble Bee Seafoods's ROI score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bumble Bee Seafoods.
Female
2.2/5
Male
N/A
Bumble Bee Seafoods ROI Score by Ethnicity
Bumble Bee Seafoods's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bumble Bee Seafoods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Bumble Bee Seafoods ROI Score by Age
Bumble Bee Seafoods's ROI score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bumble Bee Seafoods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Bumble Bee Seafoods ROI Score by Usage
Bumble Bee Seafoods's ROI score was rated 2.5 stars by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bumble Bee Seafoods Customer Satisfaction (CSAT)
Bumble Bee Seafoods Customer Satisfaction (CSAT) Score
57 / 100
Bumble Bee Seafoods has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bumble Bee Seafoods Customer Satisfaction
Bumble Bee Seafoods's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bumble Bee Seafoods' Customer Satisfaction.
Ranked Bumble Bee Seafoods Customer Satisfaction the Highest
Bumble Bee Seafoods Customer Satisfaction Score by Gender
Bumble Bee Seafoods's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bumble Bee Seafoods.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Bumble Bee Seafoods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bumble Bee Seafoods' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bumble Bee Seafoods.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Bumble Bee Seafoods Customer Satisfaction Score by Age
Bumble Bee Seafoods's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bumble Bee Seafoods.
0
20
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60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Bumble Bee Seafoods Customer Satisfaction Score by Usage
Bumble Bee Seafoods's Customer Satisfaction score was rated 20 points by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
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Bumble Bee Seafoods Customer Service
3.5/5
Bumble Bee Seafoods has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bumble Bee Seafoods's Customer Service
Address
San Diego, CA
Website
http://www.bumblebee.com/
Phone Number
8587154044
Quick Insights into Bumble Bee Seafoods Customer Service
Bumble Bee Seafoods's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bumble Bee Seafoods' Customer Service score.
Ranked Bumble Bee Seafoods Customer Service the Highest
Bumble Bee Seafoods Customer Service Score by Gender
Bumble Bee Seafoods's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bumble Bee Seafoods.
Female
1.6/5
Male
N/A
Bumble Bee Seafoods Customer Service Score by Ethnicity
Bumble Bee Seafoods's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bumble Bee Seafoods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Bumble Bee Seafoods Customer Service Score by Age
Bumble Bee Seafoods's Customer Service score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bumble Bee Seafoods.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Bumble Bee Seafoods Customer Service Score by Usage
Bumble Bee Seafoods's Customer Service score was rated 1.8 stars by customers who have used Bumble Bee Seafoods's products/services for Over 10 Years.
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Bumble Bee Seafoods as an Employer
3.3/5
Bumble Bee Seafoods has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Bumble Bee Seafoods scored a 0 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of Bumble Bee Seafoods would recommend the brand to a friend. ENPS measures how likely Bumble Bee Seafoods employees would recommend working at Bumble Bee Seafoods to a friend.
Net Promoter Score
0
NPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
