45
NPS
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C.C. Filson
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About C.C. Filson's Brand
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
C.C. Filson NPS
C.C. Filson's Net Promoter Score (NPS) is a 45 with 59% Promoters, 27% Passives, and 14% Detractors. Net Promoter Score tracks whether C.C. Filson's customers would recommend using the product based on a scale of -100 to 100.
C.C. Filson Overall NPS
| 59% | Promoters |
|---|---|
| 27% | Passives |
| 14% | Detractors |
C.C. Filson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 81 | Jun 2022 | 81 |
Nov 2022 67 | Nov 2022 | 67 |
Dec 2022 60 | Dec 2022 | 60 |
Jan 2023 64 | Jan 2023 | 64 |
Feb 2023 67 | Feb 2023 | 67 |
Apr 2023 63 | Apr 2023 | 63 |
May 2023 58 | May 2023 | 58 |
Jun 2023 49 | Jun 2023 | 49 |
Aug 2023 48 | Aug 2023 | 48 |
Apr 2024 46 | Apr 2024 | 46 |
May 2024 46 | May 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C.C. Filson NPS by Gender
Female customers rated C.C. Filson's NPS 27 points higher than Male customers.
Male
40
C.C. Filson's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
67
C.C. Filson's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
C.C. Filson NPS by Ethnicity
C.C. Filson's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
C.C. Filson Customer Reviews
Out of the 2 C.C. Filson customer reviews 2 were positive and 0 were constructive. C.C. Filson customer reviews reflect that all customers have a favorable experience using the products/services of the company.
C.C. Filson Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of C.C. Filson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C.C. Filson Customer Loyalty Score by Gender
C.C. Filson's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
C.C. Filson Customer Loyalty Score by Ethnicity
C.C. Filson's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C.C. Filson.
100
out of 100
Caucasian
C.C. Filson Product Quality
4.4/5
C.C. Filson has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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C.C. Filson Product Information
C.C. Filson’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.filson.com/
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into C.C. Filson Product Quality
C.C. Filson's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked C.C. Filson Product Quality the Highest
Ranked C.C. Filson Product Quality the Lowest
C.C. Filson Product Quality Score by Gender
Female customers rated C.C. Filson's Product Quality score 0.4 stars higher than Male customers.
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Male
4.6/5
Female
5/5
C.C. Filson Product Quality Score by Ethnicity
C.C. Filson's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C.C. Filson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
C.C. Filson Pricing
C.C. Filson ROI & Value For Money
3.9/5
C.C. Filson has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into C.C. Filson ROI
C.C. Filson's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked C.C. Filson ROI the Highest
Ranked C.C. Filson ROI the Lowest
C.C. Filson ROI Score by Gender
Female customers rated C.C. Filson's ROI score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
C.C. Filson ROI Score by Ethnicity
C.C. Filson's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C.C. Filson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
C.C. Filson Customer Satisfaction (CSAT)
C.C. Filson Customer Satisfaction (CSAT) Score
83 / 100
C.C. Filson has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C.C. Filson Customer Satisfaction
C.C. Filson's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked C.C. Filson Customer Satisfaction the Highest
C.C. Filson Customer Satisfaction Score by Gender
C.C. Filson's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C.C. Filson.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
C.C. Filson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
C.C. Filson's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C.C. Filson.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
C.C. Filson Customer Service
3.8/5
C.C. Filson has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About C.C. Filson's Customer Service
Website
https://www.filson.com/
Quick Insights into C.C. Filson Customer Service
C.C. Filson's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked C.C. Filson's Customer Service score.
Ranked C.C. Filson Customer Service the Highest
Ranked C.C. Filson Customer Service the Lowest
C.C. Filson Customer Service Score by Gender
Female customers rated C.C. Filson's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C.C. Filson.
Male
4.4/5
Female
4.6/5
C.C. Filson Customer Service Score by Ethnicity
C.C. Filson's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C.C. Filson.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
C.C. Filson as an Employer
4.3/5
C.C. Filson has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
C.C. Filson scored a 45 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of C.C. Filson would recommend the brand to a friend. ENPS measures how likely C.C. Filson employees would recommend working at C.C. Filson to a friend.
Net Promoter Score
45
NPS Score
| 59% | Promoters |
|---|---|
| 27% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
