100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CAC Holdings
Marketing or Exec? Claim Your Free Account
About CAC Holdings' Brand
Operator of a holding company intended to provide information systems and outsourcing services. The company's IT expertise and specialized business know-how that allows them to deliver corporate IT services and business outsourcing services to clients providing systems consulting services, systems integration services, systems development services, systems maintenance services, systems operation services, data center services, help desk services, desktop services, information processing services and software and hardware marketing.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CAC Holdings NPS
CAC Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CAC Holdings's customers would recommend using the product based on a scale of -100 to 100.
CAC Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CAC Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAC Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CAC Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAC Holdings Product Quality
5/5
CAC Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CAC Holdings' overall Product Quality score rated by its users and customers.
CAC Holdings Product Information
CAC Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
CAC Holdings Pricing
CAC Holdings ROI & Value For Money
5/5
CAC Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CAC Holdings' overall ROI score rated by its users and customers.
CAC Holdings Customer Satisfaction (CSAT)
CAC Holdings Customer Satisfaction (CSAT) Score
100 / 100
CAC Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CAC Holdings Customer Service
5/5
CAC Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CAC Holdings' overall Customer Service score rated by its users and customers.
About CAC Holdings's Customer Service
Address
24-1 Hakozaki-Cho, Tokyo, 103-0015
Phone Number
7
CAC Holdings as an Employer
3.7/5
CAC Holdings has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
CAC Holdings scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CAC Holdings would recommend the brand to a friend. ENPS measures how likely CAC Holdings employees would recommend working at CAC Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
