-60
NPS
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Calance
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About Calance's Brand
A CMMI Level 5 certified company offering IT services and solutions such as cloud, IT staffing, web & mobile development, and more.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Calance NPS
Calance's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Calance's customers would recommend using the product based on a scale of -100 to 100.
Calance Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Calance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Aug 2024 -60 | Aug 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calance Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Calance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calance Product Quality
3/5
Calance has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Calance Product Information
Calance’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.calanceus.com
- Company Size
- 501-1,000 Employees
Calance Pricing
Calance ROI & Value For Money
3/5
Calance has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Calance Customer Satisfaction (CSAT)
Calance Customer Satisfaction (CSAT) Score
67 / 100
Calance has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calance Customer Service
3.1/5
Calance has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Calance's Customer Service
Address
23046 Avenida de la Carlota, Suite 750, Laguna Hills, CA
Website
http://www.calanceus.com
Phone Number
91 12 4404 7951
Calance as an Employer
2.4/5
Calance has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Calance scored a -60 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Calance would recommend the brand to a friend. ENPS measures how likely Calance employees would recommend working at Calance to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
