-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Calypso Technology
Marketing or Exec? Claim Your Free Account
About Calypso Technology's Brand
Calypso Technology offers an integrated trading, risk and processing platform for financial institutions and corporate treasuries.
Brand at a Glance
77%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Calypso Technology NPS
Calypso Technology's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Calypso Technology's customers would recommend using the product based on a scale of -100 to 100.
Calypso Technology Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Calypso Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2020 -100 | May 2020 | -100 |
Oct 2020 -66 | Oct 2020 | -66 |
Jan 2022 -25 | Jan 2022 | -25 |
Aug 2022 17 | Aug 2022 | 17 |
Sep 2022 29 | Sep 2022 | 29 |
Apr 2023 13 | Apr 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -10 | Feb 2024 | -10 |
Apr 2025 -18 | Apr 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calypso Technology Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Calypso Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calypso Technology Product Quality
3/5
Calypso Technology has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calypso Technology's overall Product Quality score rated by its users and customers.
Calypso Technology Product Information
Calypso Technology’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://calypso.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Calypso Technology Pricing
Calypso Technology ROI & Value For Money
2.8/5
Calypso Technology has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Calypso Technology's overall ROI score rated by its users and customers.
Calypso Technology Customer Satisfaction (CSAT)
Calypso Technology Customer Satisfaction (CSAT) Score
43 / 100
Calypso Technology has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calypso Technology Customer Service
3.1/5
Calypso Technology has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Calypso Technology's overall Customer Service score rated by its users and customers.
About Calypso Technology's Customer Service
Address
595 Market Street, Suite 1800, San Francisco, CA
Website
http://calypso.com
Phone Number
415-817-2400
Calypso Technology as an Employer
2.5/5
Calypso Technology has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Calypso Technology
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Calypso Technology scored a -19 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Calypso Technology would recommend the brand to a friend. ENPS measures how likely Calypso Technology employees would recommend working at Calypso Technology to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
