67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cambium Assessment
Marketing or Exec? Claim Your Free Account
About Cambium Assessment's Brand
Cambium Assessment delivers secure, reliable, and scalable assessment solutions that improve student performance while supporting state education accountability. Through proven technology, research-backed psychometrics, and advanced machine learning, the company’s solutions help reduce test time for students while improving educational outcomes. The company currently serves more than 1/3 of U.S. students with numerous patents and industry-standard certifications for their work. In the 2018–2019 school year, they delivered more than 60 million tests to 860,000 simultaneous testers with an average 1/10 second response time. Their adaptive testing algorithm was the first of its kind to pass peer review in the United States, and they continue to push boundaries for student performance measurement.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cambium Assessment NPS
Cambium Assessment's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Cambium Assessment's customers would recommend using the product based on a scale of -100 to 100.
Cambium Assessment Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Cambium Assessment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 0 | May 2024 | 0 |
Oct 2025 50 | Oct 2025 | 50 |
Jan 2026 66 | Jan 2026 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambium Assessment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cambium Assessment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cambium Assessment Product Quality
5/5
Cambium Assessment has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambium Assessment's overall Product Quality score rated by its users and customers.
Cambium Assessment Product Information
Cambium Assessment’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Education
Cambium Assessment Pricing
Cambium Assessment ROI & Value For Money
5/5
Cambium Assessment has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambium Assessment's overall ROI score rated by its users and customers.
Cambium Assessment Customer Satisfaction (CSAT)
Cambium Assessment Customer Satisfaction (CSAT) Score
100 / 100
Cambium Assessment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cambium Assessment Customer Service
5/5
Cambium Assessment has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambium Assessment's overall Customer Service score rated by its users and customers.
About Cambium Assessment's Customer Service
Address
1000 Thomas Jefferson St., N.W., Washington, DC 20007
Website
https://cambiumassessment.com/
Phone Number
888-749-6178
Cambium Assessment's Social Links
Cambium Assessment as an Employer
4.3/5
Cambium Assessment has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cambium Assessment scored a 67 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambium Assessment would recommend the brand to a friend. ENPS measures how likely Cambium Assessment employees would recommend working at Cambium Assessment to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
