49
NPS
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Candela
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About Candela's Brand
medical and aesthetic laser devices
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Candela NPS
Candela's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Candela's customers would recommend using the product based on a scale of -100 to 100.
Candela Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Candela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 75 | Sep 2022 | 75 |
Aug 2023 40 | Aug 2023 | 40 |
Dec 2024 49 | Dec 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Candela Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Candela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Candela Product Quality
3.4/5
Candela has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Candela Product Information
Candela’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.candelalaser.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Candela Pricing
Candela ROI & Value For Money
3.3/5
Candela has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Candela Customer Satisfaction (CSAT)
Candela Customer Satisfaction (CSAT) Score
80 / 100
Candela has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Candela Customer Service
3.2/5
Candela has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Candela's Customer Service
Address
530 Boston Post Road, Wayland, MA
Website
http://www.candelalaser.com
Phone Number
5083585602
Candela as an Employer
Consumer vs. Employees
Candela scored a 49 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Candela would recommend the brand to a friend. ENPS measures how likely Candela employees would recommend working at Candela to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
