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NPS
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Canon Solutions America
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About Canon Solutions America's Brand
Canon Solutions America is a Canon U.S.A. Company
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Canon Solutions America NPS
Canon Solutions America's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Canon Solutions America's customers would recommend using the product based on a scale of -100 to 100.
Canon Solutions America Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Canon Solutions America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -15 | Sep 2023 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canon Solutions America NPS by Gender
Canon Solutions America's NPS was rated 25 by Male customers on Comparably.
Male
25
Canon Solutions America's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Canon Solutions America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Canon Solutions America Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Canon Solutions America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canon Solutions America Customer Loyalty Score by Gender
Canon Solutions America's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Canon Solutions America Product Quality
3.4/5
Canon Solutions America has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Canon Solutions America Product Information
Canon Solutions America’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://csa.canon.com
- Company Size
- 10,000+ Employees
Quick Insights into Canon Solutions America Product Quality
Canon Solutions America's Product Quality score was rated highest by Male customers.
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Ranked Canon Solutions America Product Quality the Highest
Canon Solutions America Product Quality Score by Gender
Canon Solutions America's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Canon Solutions America Pricing
Canon Solutions America ROI & Value For Money
3.1/5
Canon Solutions America has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Canon Solutions America ROI
Canon Solutions America's ROI score was rated highest by Male customers.
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Ranked Canon Solutions America ROI the Highest
Canon Solutions America ROI Score by Gender
Canon Solutions America's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Canon Solutions America Customer Satisfaction (CSAT)
Canon Solutions America Customer Satisfaction (CSAT) Score
72 / 100
Canon Solutions America has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canon Solutions America Customer Satisfaction
Canon Solutions America's Customer Satisfaction score was rated highest by Male customers.
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Ranked Canon Solutions America Customer Satisfaction the Highest
Canon Solutions America Customer Satisfaction Score by Gender
Canon Solutions America's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canon Solutions America.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Canon Solutions America Customer Service
3/5
Canon Solutions America has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Canon Solutions America's Customer Service
Website
https://csa.canon.com
Phone Number
+81 3-3758-2111
Quick Insights into Canon Solutions America Customer Service
Canon Solutions America's Customer Service score was rated highest by Male customers.
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Ranked Canon Solutions America Customer Service the Highest
Canon Solutions America Customer Service Score by Gender
Canon Solutions America's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Canon Solutions America as an Employer
Consumer vs. Employees
Canon Solutions America scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Canon Solutions America would recommend the brand to a friend. ENPS measures how likely Canon Solutions America employees would recommend working at Canon Solutions America to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 17% | Promoters |
|---|---|
| 21% | Passive |
| 62% | Detractors |
