0
NPS
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Capstone Headwaters
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About Capstone Headwaters' Brand
Capstone Headwaters provides expert investment banking & financial advisory services to owners, investors, and creditors of privately held businesses.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Capstone Headwaters NPS
Capstone Headwaters's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Capstone Headwaters's customers would recommend using the product based on a scale of -100 to 100.
Capstone Headwaters Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Capstone Headwaters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capstone Headwaters Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Capstone Headwaters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capstone Headwaters Product Quality
3.4/5
Capstone Headwaters has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Capstone Headwaters Product Information
Capstone Headwaters’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Capstone Headwaters Pricing
Capstone Headwaters ROI & Value For Money
3.2/5
Capstone Headwaters has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Capstone Headwaters Customer Satisfaction (CSAT)
Capstone Headwaters Customer Satisfaction (CSAT) Score
100 / 100
Capstone Headwaters has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capstone Headwaters Customer Service
2.7/5
Capstone Headwaters has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Capstone Headwaters's Customer Service
Address
176 Federal Street, 3rd Floor, Denver, CO 02110
Website
http://capstoneheadwaters.com/
Capstone Headwaters as an Employer
Consumer vs. Employees
Capstone Headwaters scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Capstone Headwaters would recommend the brand to a friend. ENPS measures how likely Capstone Headwaters employees would recommend working at Capstone Headwaters to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
