-32
NPS
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Capstone Logistics
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About Capstone Logistics' Brand
The leading performance workgroup partner in the United States.
Brand at a Glance
67%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Capstone Logistics NPS
Capstone Logistics's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether Capstone Logistics's customers would recommend using the product based on a scale of -100 to 100.
Capstone Logistics Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
Capstone Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -45 | Oct 2023 | -45 |
Jan 2024 -43 | Jan 2024 | -43 |
Apr 2024 -42 | Apr 2024 | -42 |
Aug 2024 -38 | Aug 2024 | -38 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -36 | Oct 2024 | -36 |
Dec 2024 -35 | Dec 2024 | -35 |
Feb 2025 -33 | Feb 2025 | -33 |
Sep 2025 -35 | Sep 2025 | -35 |
Oct 2025 -35 | Oct 2025 | -35 |
Apr 2026 -33 | Apr 2026 | -33 |
May 2026 -31 | May 2026 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capstone Logistics NPS by Gender
Capstone Logistics's NPS was rated -64 by Male customers on Comparably.
Male
-64
Capstone Logistics's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
N/A
Capstone Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Capstone Logistics NPS by Ethnicity
Capstone Logistics's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 0 | African American/Black | 0 |
Other -100 | Other | -100 |
Capstone Logistics NPS by Age
Capstone Logistics's NPS was rated -100 points by customers ages 46-50 and customers ages 51-55 on Comparably.
Capstone Logistics NPS by Usage
Capstone Logistics's NPS was rated the highest by customers who have used Capstone Logistics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Capstone Logistics Customer Reviews
Out of the 2 Capstone Logistics customer reviews 0 were positive and 2 were constructive. Capstone Logistics customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Capstone Logistics Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Capstone Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Capstone Logistics Customer Loyalty Score by Gender
Capstone Logistics's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Capstone Logistics Customer Loyalty Score by Ethnicity
Capstone Logistics's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Capstone Logistics.
78
out of 100
Caucasian
78
out of 100
African American/Black
10
out of 100
Other
Capstone Logistics Customer Loyalty Score by Age
Capstone Logistics's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Capstone Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
51-55 82% | 51-55 | 82% |
Capstone Logistics Customer Loyalty Score by Usage
Capstone Logistics's Customer Loyalty score was rated the highest by customers who have used Capstone Logistics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Capstone Logistics Customer Loyalty Score by Industry
Capstone Logistics's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Automotive and Transportation industry customers.
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Capstone Logistics Product Quality
2.4/5
Capstone Logistics has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Capstone Logistics Product Information
Capstone Logistics’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Capstone Logistics's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Capstone Logistics Product Quality
Capstone Logistics's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Transportation industry.
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Ranked Capstone Logistics Product Quality the Highest
Ranked Capstone Logistics Product Quality the Lowest
Capstone Logistics Product Quality Score by Gender
Capstone Logistics's Product Quality score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Capstone Logistics Product Quality Score by Ethnicity
Capstone Logistics's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Capstone Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Capstone Logistics Product Quality Score by Age
Capstone Logistics's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Capstone Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Capstone Logistics Product Quality Score by Usage
Capstone Logistics's Product Quality score was rated the highest by customers who have used Capstone Logistics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Capstone Logistics Product Quality Score by Industry
Capstone Logistics's Product Quality score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
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Capstone Logistics Pricing
Capstone Logistics ROI & Value For Money
2.5/5
Capstone Logistics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Capstone Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Capstone Logistics ROI
Capstone Logistics's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Transportation industry.
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Ranked Capstone Logistics ROI the Highest
Ranked Capstone Logistics ROI the Lowest
Capstone Logistics ROI Score by Gender
Capstone Logistics's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Capstone Logistics ROI Score by Ethnicity
Capstone Logistics's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Capstone Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.5 | Other | 1.5 |
Capstone Logistics ROI Score by Age
Capstone Logistics's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Capstone Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Capstone Logistics ROI Score by Usage
Capstone Logistics's ROI score was rated the highest by customers who have used Capstone Logistics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Capstone Logistics ROI Score by Industry
Capstone Logistics's ROI score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
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Capstone Logistics Customer Satisfaction (CSAT)
Capstone Logistics Customer Satisfaction (CSAT) Score
41 / 100
Capstone Logistics has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
16%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Capstone Logistics Customer Satisfaction
Capstone Logistics's Customer Satisfaction score was rated highest by customers who have used Capstone Logistics's products/services for 2 to 5 Years, and rated lowest by customers from the Transportation industry.
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Ranked Capstone Logistics Customer Satisfaction the Highest
Ranked Capstone Logistics Customer Satisfaction the Lowest
Capstone Logistics Customer Satisfaction Score by Gender
Capstone Logistics's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 19% | |
Very Dissatisfied | 44% |
Capstone Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Capstone Logistics' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
49%
CSAT according to African American/Black
Capstone Logistics' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Capstone Logistics' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
Capstone Logistics Customer Satisfaction Score by Age
Capstone Logistics's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Capstone Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% |
Capstone Logistics Customer Satisfaction Score by Usage
Capstone Logistics's Customer Satisfaction score was rated the highest by customers who have used Capstone Logistics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Capstone Logistics Customer Satisfaction Score by Industry
Capstone Logistics's Customer Satisfaction score was rated 0 points by both Automotive and Transportation and Transportation industry customers.
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}Capstone Logistics Customer Service
2.5/5
Capstone Logistics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Capstone Logistics's Customer Service
Address
30 Technology Pkwy S, Ste 200, Peachtree City, GA 30092
Website
http://www.capstonelogistics.com/
Phone Number
(770) 414-1929
Quick Insights into Capstone Logistics Customer Service
Capstone Logistics's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Transportation industry.
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Ranked Capstone Logistics Customer Service the Highest
Ranked Capstone Logistics Customer Service the Lowest
Capstone Logistics Customer Service Score by Gender
Capstone Logistics's Customer Service score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Capstone Logistics.
Male
1.7/5
Female
N/A
Capstone Logistics Customer Service Score by Ethnicity
Capstone Logistics's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Capstone Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Capstone Logistics Customer Service Score by Age
Capstone Logistics's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Capstone Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Capstone Logistics Customer Service Score by Usage
Capstone Logistics's Customer Service score was rated the highest by customers who have used Capstone Logistics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Capstone Logistics Customer Service Score by Industry
Capstone Logistics's Customer Service score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
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Capstone Logistics as an Employer
2.6/5
Capstone Logistics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Capstone Logistics scored a -32 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Capstone Logistics would recommend the brand to a friend. ENPS measures how likely Capstone Logistics employees would recommend working at Capstone Logistics to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
