-90
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cardinal Financial Corporation
Marketing or Exec? Claim Your Free Account
About Cardinal Financial Corporation's Brand
Brand at a Glance
52%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Cardinal Financial Corporation NPS
Cardinal Financial Corporation's Net Promoter Score (NPS) is a -90 with 5% Promoters, 0% Passives, and 95% Detractors. Net Promoter Score tracks whether Cardinal Financial Corporation's customers would recommend using the product based on a scale of -100 to 100.
Cardinal Financial Corporation Overall NPS
| 5% | Promoters |
|---|---|
| 0% | Passives |
| 95% | Detractors |
Cardinal Financial Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -95 | Jun 2023 | -95 |
Jul 2023 -95 | Jul 2023 | -95 |
Aug 2023 -95 | Aug 2023 | -95 |
Oct 2023 -95 | Oct 2023 | -95 |
Nov 2023 -91 | Nov 2023 | -91 |
Dec 2023 -91 | Dec 2023 | -91 |
Jan 2024 -91 | Jan 2024 | -91 |
Feb 2024 -91 | Feb 2024 | -91 |
Jul 2024 -92 | Jul 2024 | -92 |
Oct 2024 -89 | Oct 2024 | -89 |
Dec 2024 -89 | Dec 2024 | -89 |
Mar 2025 -89 | Mar 2025 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cardinal Financial Corporation NPS by Gender
Male customers rated Cardinal Financial Corporation's NPS 10 points higher than Female customers.
Male
-90
Cardinal Financial Corporation's NPS was rated -90 by Male customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Female
-100
Cardinal Financial Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Cardinal Financial Corporation NPS by Ethnicity
Cardinal Financial Corporation's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
African American/Black -100 | African American/Black | -100 |
Cardinal Financial Corporation NPS by Age
Cardinal Financial Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Cardinal Financial Corporation NPS by Usage
Cardinal Financial Corporation's NPS was rated the highest by customers who have used Cardinal Financial Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Cardinal Financial Corporation Customer Reviews
Out of the 8 Cardinal Financial Corporation customer reviews 0 were positive and 8 were constructive. Cardinal Financial Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Cardinal Financial Corporation Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Cardinal Financial Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cardinal Financial Corporation Customer Loyalty Score by Gender
Female customers rated Cardinal Financial Corporation's Customer Loyalty score 29% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cardinal Financial Corporation.
Male
36%
Yes
Female
65%
Yes
Cardinal Financial Corporation Customer Loyalty Score by Ethnicity
Cardinal Financial Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cardinal Financial Corporation.
41
out of 100
Caucasian
100
out of 100
African American/Black
Cardinal Financial Corporation Customer Loyalty Score by Age
Cardinal Financial Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cardinal Financial Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 55% | 36-40 | 55% |
41-45 10% | 41-45 | 10% |
46-50 55% | 46-50 | 55% |
51-55 74% | 51-55 | 74% |
56-60 46% | 56-60 | 46% |
66+ 40% | 66+ | 40% |
Cardinal Financial Corporation Customer Loyalty Score by Usage
Cardinal Financial Corporation's Customer Loyalty score was rated the highest by customers who have used Cardinal Financial Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cardinal Financial Corporation Customer Loyalty Score by Industry
Cardinal Financial Corporation's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cardinal Financial Corporation Product Quality
1.5/5
Cardinal Financial Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cardinal Financial Corporation's overall Product Quality score rated by its users and customers.
Cardinal Financial Corporation Product Information
Cardinal Financial Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cardinal Financial Corporation's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Cardinal Financial Corporation Product Quality
Cardinal Financial Corporation's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cardinal Financial Corporation's Product Quality.
Ranked Cardinal Financial Corporation Product Quality the Highest
Ranked Cardinal Financial Corporation Product Quality the Lowest
Cardinal Financial Corporation Product Quality Score by Gender
Cardinal Financial Corporation's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cardinal Financial Corporation.
Male
1.5/5
Female
1.5/5
Cardinal Financial Corporation Product Quality Score by Ethnicity
Cardinal Financial Corporation's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cardinal Financial Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Cardinal Financial Corporation Product Quality Score by Age
Cardinal Financial Corporation's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cardinal Financial Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cardinal Financial Corporation Product Quality Score by Usage
Cardinal Financial Corporation's Product Quality score was rated 1.5 stars by customers who have used Cardinal Financial Corporation's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cardinal Financial Corporation Product Quality Score by Industry
Cardinal Financial Corporation's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cardinal Financial Corporation Pricing
Cardinal Financial Corporation ROI & Value For Money
1.5/5
Cardinal Financial Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cardinal Financial Corporation's overall ROI score rated by its users and customers.
Cardinal Financial Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cardinal Financial Corporation ROI
Cardinal Financial Corporation's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cardinal Financial Corporation's ROI score.
Ranked Cardinal Financial Corporation ROI the Highest
Ranked Cardinal Financial Corporation ROI the Lowest
Cardinal Financial Corporation ROI Score by Gender
Cardinal Financial Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cardinal Financial Corporation.
Male
1.5/5
Female
1.5/5
Cardinal Financial Corporation ROI Score by Ethnicity
Cardinal Financial Corporation's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cardinal Financial Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Cardinal Financial Corporation ROI Score by Age
Cardinal Financial Corporation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cardinal Financial Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cardinal Financial Corporation ROI Score by Usage
Cardinal Financial Corporation's ROI score was rated the highest by customers who have used Cardinal Financial Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cardinal Financial Corporation ROI Score by Industry
Cardinal Financial Corporation's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cardinal Financial Corporation Customer Satisfaction (CSAT)
Cardinal Financial Corporation Customer Satisfaction (CSAT) Score
10 / 100
Cardinal Financial Corporation has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cardinal Financial Corporation Customer Satisfaction
Cardinal Financial Corporation's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cardinal Financial Corporation's Customer Satisfaction.
Ranked Cardinal Financial Corporation Customer Satisfaction the Highest
Ranked Cardinal Financial Corporation Customer Satisfaction the Lowest
Cardinal Financial Corporation Customer Satisfaction Score by Gender
Male customers rated Cardinal Financial Corporation's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cardinal Financial Corporation.
6 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 94% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 92% |
Cardinal Financial Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cardinal Financial Corporation's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cardinal Financial Corporation.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
92%
CSAT according to African American/Black
Cardinal Financial Corporation's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cardinal Financial Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Cardinal Financial Corporation Customer Satisfaction Score by Age
Cardinal Financial Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cardinal Financial Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 0% |
Cardinal Financial Corporation Customer Satisfaction Score by Usage
Cardinal Financial Corporation's Customer Satisfaction score was rated the highest by customers who have used Cardinal Financial Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cardinal Financial Corporation Customer Satisfaction Score by Industry
Cardinal Financial Corporation's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cardinal Financial Corporation Customer Satisfaction Score by Industry",
"text": "Cardinal Financial Corporation's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cardinal Financial Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cardinal Financial Corporation's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Cardinal Financial Corporation Customer Service
1.5/5
Cardinal Financial Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cardinal Financial Corporation's overall Customer Service score rated by its users and customers.
About Cardinal Financial Corporation's Customer Service
Website
https://cardinalfinancial.com
Cardinal Financial Corporation's Social Links
Quick Insights into Cardinal Financial Corporation Customer Service
Cardinal Financial Corporation's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cardinal Financial Corporation's Customer Service score.
Ranked Cardinal Financial Corporation Customer Service the Highest
Ranked Cardinal Financial Corporation Customer Service the Lowest
Cardinal Financial Corporation Customer Service Score by Gender
Cardinal Financial Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cardinal Financial Corporation.
Male
1.5/5
Female
1.5/5
Cardinal Financial Corporation Customer Service Score by Ethnicity
Cardinal Financial Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cardinal Financial Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Cardinal Financial Corporation Customer Service Score by Age
Cardinal Financial Corporation's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cardinal Financial Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cardinal Financial Corporation Customer Service Score by Usage
Cardinal Financial Corporation's Customer Service score was rated 1.5 stars by customers who have used Cardinal Financial Corporation's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cardinal Financial Corporation Customer Service Score by Industry
Cardinal Financial Corporation's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cardinal Financial Corporation as an Employer
2.8/5
Cardinal Financial Corporation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Cardinal Financial Corporation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cardinal Financial Corporation scored a -90 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Cardinal Financial Corporation would recommend the brand to a friend. ENPS measures how likely Cardinal Financial Corporation employees would recommend working at Cardinal Financial Corporation to a friend.
Net Promoter Score
-90
NPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 42% | Promoters |
|---|---|
| 4% | Passive |
| 54% | Detractors |
