24
NPS
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Cardinal Health
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About Cardinal Health's Brand
Cardinal Health is a Fortune 19 company that improves the cost-effectiveness of health care.
Brand at a Glance
67%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Cardinal Health CMO
Cardinal Health NPS
Cardinal Health's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Cardinal Health's customers would recommend using the product based on a scale of -100 to 100.
Cardinal Health Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Cardinal Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 25 | Apr 2024 | 25 |
May 2024 27 | May 2024 | 27 |
Aug 2024 25 | Aug 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 24 | Apr 2025 | 24 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 24 | Jul 2025 | 24 |
Aug 2025 24 | Aug 2025 | 24 |
Sep 2025 24 | Sep 2025 | 24 |
Dec 2025 22 | Dec 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cardinal Health NPS by Gender
Female customers rated Cardinal Health's NPS 4 points higher than Male customers.
Male
41
Cardinal Health's NPS was rated 41 by Male customers on Comparably.
62%
Promoters
17%
Passives
21%
Detractors
Female
45
Cardinal Health's NPS was rated 45 by Female customers on Comparably.
70%
Promoters
5%
Passives
25%
Detractors
Cardinal Health NPS by Ethnicity
Cardinal Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 11 | Asian or Pacific Islander | 11 |
Other 50 | Other | 50 |
Cardinal Health NPS by Age
Cardinal Health's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Cardinal Health NPS by Usage
Cardinal Health's NPS was rated the highest by customers who have used Cardinal Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 100 | Over 10 Years | 100 |
Cardinal Health Customer Reviews
Out of the 6 Cardinal Health customer reviews 4 were positive and 2 were constructive. Cardinal Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cardinal Health Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Cardinal Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cardinal Health Customer Loyalty Score by Gender
Male customers rated Cardinal Health's Customer Loyalty score 26% higher than Female customers.
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Male
81%
Yes
Female
55%
Yes
Cardinal Health Customer Loyalty Score by Ethnicity
Cardinal Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cardinal Health.
72
out of 100
Caucasian
82
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
55
out of 100
Other
Cardinal Health Customer Loyalty Score by Age
Cardinal Health's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 46% | 36-40 | 46% |
41-45 61% | 41-45 | 61% |
46-50 85% | 46-50 | 85% |
51-55 82% | 51-55 | 82% |
Cardinal Health Customer Loyalty Score by Usage
Cardinal Health's Customer Loyalty score was rated the highest by customers who have used Cardinal Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cardinal Health Customer Loyalty Score by Industry
Cardinal Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cardinal Health Product Quality
3.6/5
Cardinal Health has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Cardinal Health Product Information
Cardinal Health’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Cardinal Health's product the highest. Reviewers from the Accounting industry rated Cardinal Health the lowest at 3.
- Website
- http://www.cardinal.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Cardinal Health Product Quality
Cardinal Health's Product Quality score was rated highest by customers who have used Cardinal Health's products/services for Over 10 Years, and rated lowest by customers who have used Cardinal Health's products/services for 2 to 5 Years.
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Ranked Cardinal Health Product Quality the Highest
Ranked Cardinal Health Product Quality the Lowest
Cardinal Health Product Quality Score by Gender
Male customers rated Cardinal Health's Product Quality score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Cardinal Health Product Quality Score by Ethnicity
Cardinal Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cardinal Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.1 | Other | 4.1 |
Cardinal Health Product Quality Score by Age
Cardinal Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 4.4 | 51-55 | 4.4 |
Cardinal Health Product Quality Score by Usage
Cardinal Health's Product Quality score was rated the highest by customers who have used Cardinal Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Cardinal Health Product Quality Score by Industry
Cardinal Health's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Accounting industry customers.
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Cardinal Health Pricing
Cardinal Health ROI & Value For Money
3.9/5
Cardinal Health has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Cardinal Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cardinal Health.
Quick Insights into Cardinal Health ROI
Cardinal Health's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.
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Ranked Cardinal Health ROI the Highest
Ranked Cardinal Health ROI the Lowest
Cardinal Health ROI Score by Gender
Male customers rated Cardinal Health's ROI score 0.3 stars higher than Female customers.
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Male
4.3/5
Female
4/5
Cardinal Health ROI Score by Ethnicity
Cardinal Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.6 | Other | 4.6 |
Cardinal Health ROI Score by Age
Cardinal Health's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cardinal Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4 | 36-40 | 4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.4 | 46-50 | 3.4 |
51-55 4.4 | 51-55 | 4.4 |
Cardinal Health ROI Score by Usage
Cardinal Health's ROI score was rated the highest by customers who have used Cardinal Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Cardinal Health ROI Score by Industry
Cardinal Health's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cardinal Health Customer Satisfaction (CSAT)
Cardinal Health Customer Satisfaction (CSAT) Score
68 / 100
Cardinal Health has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cardinal Health Customer Satisfaction
Cardinal Health's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Cardinal Health's products/services for 2 to 5 Years.
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Ranked Cardinal Health Customer Satisfaction the Highest
Ranked Cardinal Health Customer Satisfaction the Lowest
Cardinal Health Customer Satisfaction Score by Gender
Male customers rated Cardinal Health's Customer Satisfaction score 2 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 5% | |
Very Dissatisfied | 11% |
72 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
Cardinal Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cardinal Health's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to African American/Black
Cardinal Health's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Cardinal Health's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Other
Cardinal Health's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cardinal Health.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Cardinal Health Customer Satisfaction Score by Age
Cardinal Health's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cardinal Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 56% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 100% |
Cardinal Health Customer Satisfaction Score by Usage
Cardinal Health's Customer Satisfaction score was rated the highest by customers who have used Cardinal Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Cardinal Health Customer Satisfaction Score by Industry
Cardinal Health's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cardinal Health Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
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"groupId": 521,
"score": 100,
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}Cardinal Health Customer Service
3.8/5
Cardinal Health has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cardinal Health's Customer Service
Address
Dublin, OH 43017
Website
http://www.cardinal.com
Phone Number
(614) 757-5000
Quick Insights into Cardinal Health Customer Service
Cardinal Health's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.
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Ranked Cardinal Health Customer Service the Highest
Ranked Cardinal Health Customer Service the Lowest
Cardinal Health Customer Service Score by Gender
Male customers rated Cardinal Health's Customer Service score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Cardinal Health Customer Service Score by Ethnicity
Cardinal Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cardinal Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.5 | Other | 4.5 |
Cardinal Health Customer Service Score by Age
Cardinal Health's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cardinal Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 4.4 | 51-55 | 4.4 |
Cardinal Health Customer Service Score by Usage
Cardinal Health's Customer Service score was rated the highest by customers who have used Cardinal Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Cardinal Health Customer Service Score by Industry
Cardinal Health's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cardinal Health as an Employer
3.6/5
Cardinal Health has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Cardinal Health scored a 24 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cardinal Health would recommend the brand to a friend. ENPS measures how likely Cardinal Health employees would recommend working at Cardinal Health to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
