-56
NPS
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CardWorks
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About CardWorks' Brand
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
CardWorks NPS
CardWorks's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether CardWorks's customers would recommend using the product based on a scale of -100 to 100.
CardWorks Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
CardWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -43 | May 2023 | -43 |
Aug 2024 -50 | Aug 2024 | -50 |
Jan 2025 -55 | Jan 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CardWorks Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of CardWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CardWorks Product Quality
3/5
CardWorks has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CardWorks' overall Product Quality score rated by its users and customers.
CardWorks Product Information
CardWorks’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.cardworks.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
CardWorks Pricing
CardWorks ROI & Value For Money
2.5/5
CardWorks has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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CardWorks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CardWorks Customer Service
2.5/5
CardWorks has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About CardWorks's Customer Service
Address
101 Crossways Park Dr W, Woodbury, NY 11797-2020
Website
http://www.cardworks.com
Phone Number
5165760404
CardWorks's Social Links
CardWorks as an Employer
2.8/5
CardWorks has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CardWorks scored a -56 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of CardWorks would recommend the brand to a friend. ENPS measures how likely CardWorks employees would recommend working at CardWorks to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
