-100
NPS
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Career Group Companies
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About Career Group Companies' Brand
Career Group Companies is home to five different divisions - Career Group, Career Group Events, Career Group Search, Syndicatebleu, and Fourth Floor. For over 40 years, we have partnered with the most sought-after companies nationwide to cultivate perfect career matches for administrative, creative, fashion, events, and executive professionals. We are proud to be a Woman Owned Business, certified by the WBENC. Find your next great hire or career opportunity with Career Group Companies.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Career Group Companies NPS
Career Group Companies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Career Group Companies's customers would recommend using the product based on a scale of -100 to 100.
Career Group Companies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Career Group Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Career Group Companies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Career Group Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Career Group Companies Product Quality
1.5/5
Career Group Companies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Career Group Companies' overall Product Quality score rated by its users and customers.
Career Group Companies Product Information
Career Group Companies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Career Group Companies Pricing
Career Group Companies ROI & Value For Money
1.5/5
Career Group Companies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Career Group Companies' overall ROI score rated by its users and customers.
Career Group Companies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Career Group Companies Customer Service
1.5/5
Career Group Companies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Career Group Companies' overall Customer Service score rated by its users and customers.
About Career Group Companies's Customer Service
Address
10100 Santa Monica Blvd., Los Angeles, CA 90067
Website
https://careergroupcompanies.com/
Career Group Companies's Social Links
Career Group Companies as an Employer
4.6/5
Career Group Companies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Career Group Companies scored a -100 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Career Group Companies would recommend the brand to a friend. ENPS measures how likely Career Group Companies employees would recommend working at Career Group Companies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 93% | Promoters |
|---|---|
| 0% | Passive |
| 7% | Detractors |
