-14
NPS
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CareNow
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About CareNow's Brand
CareNow is a mobile app developer company which has developed apps like Check-In App. They specializes in developing apps for iOS and
Brand at a Glance
38%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.4/5
Customer Service
CareNow NPS
CareNow's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether CareNow's customers would recommend using the product based on a scale of -100 to 100.
CareNow Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
CareNow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 -20 | Apr 2024 | -20 |
Nov 2024 -33 | Nov 2024 | -33 |
Mar 2026 -15 | Mar 2026 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareNow Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of CareNow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareNow Product Quality
2.2/5
CareNow has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CareNow's overall Product Quality score rated by its users and customers.
CareNow Product Information
CareNow’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.carenow.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
CareNow Pricing
CareNow ROI & Value For Money
2.1/5
CareNow has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CareNow's overall ROI score rated by its users and customers.
CareNow Customer Satisfaction (CSAT)
CareNow Customer Satisfaction (CSAT) Score
25 / 100
CareNow has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CareNow Customer Service
2.4/5
CareNow has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CareNow's overall Customer Service score rated by its users and customers.
About CareNow's Customer Service
Address
645 East State Highway 121 Suite 600, Coppell, TX 75019
Website
http://www.carenow.com
Phone Number
972-745-7500
CareNow as an Employer
Consumer vs. Employees
CareNow scored a -14 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of CareNow would recommend the brand to a friend. ENPS measures how likely CareNow employees would recommend working at CareNow to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 17% | Promoters |
|---|---|
| 4% | Passive |
| 79% | Detractors |
