0
NPS
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Carestream Dental
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About Carestream Dental's Brand
"Carestream dental provides digital imaging, practice management products and services."
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
2.8/5
Customer Service
Carestream Dental CMO
Carestream Dental NPS
Carestream Dental's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Carestream Dental's customers would recommend using the product based on a scale of -100 to 100.
Carestream Dental Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Carestream Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
May 2023 60 | May 2023 | 60 |
May 2024 33 | May 2024 | 33 |
Nov 2025 15 | Nov 2025 | 15 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carestream Dental NPS by Gender
Carestream Dental's NPS was rated 34 by Male customers on Comparably.
Male
34
Carestream Dental's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Carestream Dental's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Carestream Dental Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Carestream Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carestream Dental Customer Loyalty Score by Gender
Carestream Dental's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Carestream Dental.
Male
70%
Yes
Female
N/A
Yes
Carestream Dental Customer Loyalty Score by Industry
Carestream Dental's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Carestream Dental Product Quality
3.2/5
Carestream Dental has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Carestream Dental Product Information
Carestream Dental’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Carestream Dental's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into Carestream Dental Product Quality
Carestream Dental's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carestream Dental's Product Quality.
Ranked Carestream Dental Product Quality the Highest
Carestream Dental Product Quality Score by Gender
Carestream Dental's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Carestream Dental.
Male
3.5/5
Female
N/A
Carestream Dental Product Quality Score by Industry
Carestream Dental's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Carestream Dental Pricing
Carestream Dental ROI & Value For Money
3.4/5
Carestream Dental has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Carestream Dental's overall ROI score rated by its users and customers.
Carestream Dental Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Carestream Dental ROI
Carestream Dental's ROI score was rated highest by Male customers.
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Ranked Carestream Dental ROI the Highest
Carestream Dental ROI Score by Gender
Carestream Dental's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carestream Dental.
Male
3.8/5
Female
N/A
Carestream Dental ROI Score by Industry
Carestream Dental's ROI score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Carestream Dental Customer Satisfaction (CSAT)
Carestream Dental Customer Satisfaction (CSAT) Score
33 / 100
Carestream Dental has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carestream Dental Customer Satisfaction
Carestream Dental's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Carestream Dental's Customer Satisfaction.
Ranked Carestream Dental Customer Satisfaction the Highest
Carestream Dental Customer Satisfaction Score by Gender
Carestream Dental's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carestream Dental.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Carestream Dental Customer Satisfaction Score by Industry
Carestream Dental's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
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"scoreClassName": "max",
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}Carestream Dental Customer Service
2.8/5
Carestream Dental has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Carestream Dental's overall Customer Service score rated by its users and customers.
About Carestream Dental's Customer Service
Address
Atlanta, GA
Website
http://carestreamdental.com/us/en
Quick Insights into Carestream Dental Customer Service
Carestream Dental's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carestream Dental's Customer Service score.
Ranked Carestream Dental Customer Service the Highest
Carestream Dental Customer Service Score by Gender
Carestream Dental's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carestream Dental.
Male
2.1/5
Female
N/A
Carestream Dental Customer Service Score by Industry
Carestream Dental's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Carestream Dental as an Employer
2.8/5
Carestream Dental has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Carestream Dental scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Carestream Dental would recommend the brand to a friend. ENPS measures how likely Carestream Dental employees would recommend working at Carestream Dental to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 20% | Promoters |
|---|---|
| 27% | Passive |
| 53% | Detractors |
