34
NPS
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Cargills
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About Cargills' Brand
Provider of trading services intended to manufacture and trade food and beverage and other consumer goods. The company's retail and trading services offer ice cream and other dairy products, fresh meat products, and other consumer goods enabling its customers to purchase and trade profusdt6 of their choice.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Cargills NPS
Cargills's Net Promoter Score (NPS) is a 34 with 55% Promoters, 24% Passives, and 21% Detractors. Net Promoter Score tracks whether Cargills's customers would recommend using the product based on a scale of -100 to 100.
Cargills Overall NPS
| 55% | Promoters |
|---|---|
| 24% | Passives |
| 21% | Detractors |
Cargills NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 33 | Mar 2023 | 33 |
May 2023 35 | May 2023 | 35 |
Jun 2023 28 | Jun 2023 | 28 |
Jul 2023 31 | Jul 2023 | 31 |
Aug 2023 34 | Aug 2023 | 34 |
Oct 2023 32 | Oct 2023 | 32 |
Feb 2024 30 | Feb 2024 | 30 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 31 | May 2024 | 31 |
Jul 2024 34 | Jul 2024 | 34 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 34 | Sep 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cargills NPS by Gender
Female customers rated Cargills's NPS 63 points higher than Male customers.
Male
20
Cargills's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
83
Cargills's NPS was rated 83 by Female customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Cargills NPS by Ethnicity
Cargills's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 28 | Other | 28 |
Cargills NPS by Age
Cargills's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Cargills NPS by Usage
Cargills's NPS was rated the highest by customers who have used Cargills's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Cargills Customer Reviews
Out of the 2 Cargills customer reviews 2 were positive and 0 were constructive. Cargills customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cargills Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Cargills users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cargills Customer Loyalty Score by Gender
Female customers rated Cargills's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
Cargills Customer Loyalty Score by Ethnicity
Cargills's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cargills.
100
out of 100
Asian or Pacific Islander
87
out of 100
Other
Cargills Customer Loyalty Score by Age
Cargills's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
31-35 100% | 31-35 | 100% |
Cargills Customer Loyalty Score by Usage
Cargills's Customer Loyalty score was rated 100% by customers who have used Cargills's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cargills Customer Loyalty Score by Industry
Cargills's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Cargills Product Quality
4.1/5
Cargills has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cargills Product Information
Cargills’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Cargills's product the highest.
- Website
- www.cargillsceylon.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Cargills Product Quality
Cargills's Product Quality score was rated highest by customers who have used Cargills's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Cargills Product Quality the Highest
Ranked Cargills Product Quality the Lowest
Cargills Product Quality Score by Gender
Female customers rated Cargills's Product Quality score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
Cargills Product Quality Score by Ethnicity
Cargills's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cargills.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.3 | Other | 4.3 |
Cargills Product Quality Score by Age
Cargills's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cargills.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4.6 | 31-35 | 4.6 |
Cargills Product Quality Score by Usage
Cargills's Product Quality score was rated the highest by customers who have used Cargills's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cargills Product Quality Score by Industry
Cargills's Product Quality score was rated 4.5 stars by Banking and Financial Services industry customers.
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Cargills Pricing
Cargills ROI & Value For Money
3.5/5
Cargills has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Cargills Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Cargills ROI
Cargills's ROI score was rated highest by Female customers, and rated lowest by customers who have used Cargills's products/services for 5 to 10 Years.
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Ranked Cargills ROI the Highest
Ranked Cargills ROI the Lowest
Cargills ROI Score by Gender
Female customers rated Cargills's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cargills.
Male
3.3/5
Female
4.6/5
Cargills ROI Score by Ethnicity
Cargills's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cargills.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
Cargills ROI Score by Age
Cargills's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cargills.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3 | 31-35 | 3 |
Cargills ROI Score by Usage
Cargills's ROI score was rated the highest by customers who have used Cargills's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cargills ROI Score by Industry
Cargills's ROI score was rated 4.5 stars by Banking and Financial Services industry customers.
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Cargills Customer Satisfaction (CSAT)
Cargills Customer Satisfaction (CSAT) Score
91 / 100
Cargills has an overall Customer Satisfaction score of 91 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
53%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cargills Customer Satisfaction
Cargills's Customer Satisfaction score was rated highest by customers who have used Cargills's products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Cargills' Customer Satisfaction.
Ranked Cargills Customer Satisfaction the Highest
Ranked Cargills Customer Satisfaction the Lowest
Cargills Customer Satisfaction Score by Gender
Female customers rated Cargills's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cargills.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Cargills Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Cargills' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Cargills' Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
Cargills Customer Satisfaction Score by Age
Cargills's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cargills.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 67% |
Cargills Customer Satisfaction Score by Usage
Cargills's Customer Satisfaction score was rated the highest by customers who have used Cargills's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cargills Customer Satisfaction Score by Industry
Cargills's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Banking and Financial Services",
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}Cargills Customer Service
3.7/5
Cargills has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cargills's Customer Service
Address
No. 40, York Street, Colombo,
Website
www.cargillsceylon.com
Phone Number
7
Quick Insights into Cargills Customer Service
Cargills's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Cargills Customer Service the Highest
Ranked Cargills Customer Service the Lowest
Cargills Customer Service Score by Gender
Female customers rated Cargills's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cargills.
Male
4.2/5
Female
4.5/5
Cargills Customer Service Score by Ethnicity
Cargills's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cargills.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.4 | Other | 4.4 |
Cargills Customer Service Score by Age
Cargills's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cargills.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 4.3 | 31-35 | 4.3 |
Cargills Customer Service Score by Usage
Cargills's Customer Service score was rated the highest by customers who have used Cargills's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cargills Customer Service Score by Industry
Cargills's Customer Service score was rated 4.5 stars by Banking and Financial Services industry customers.
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Cargills as an Employer
Consumer vs. Employees
Cargills scored a 34 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Cargills would recommend the brand to a friend. ENPS measures how likely Cargills employees would recommend working at Cargills to a friend.
Net Promoter Score
34
NPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
