20
NPS
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Carr Riggs & Ingram
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About Carr Riggs & Ingram's Brand
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Carr Riggs & Ingram NPS
Carr Riggs & Ingram's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Carr Riggs & Ingram's customers would recommend using the product based on a scale of -100 to 100.
Carr Riggs & Ingram Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Carr Riggs & Ingram NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 20 | Mar 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carr Riggs & Ingram Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Carr Riggs & Ingram users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carr Riggs & Ingram Product Quality
3.3/5
Carr Riggs & Ingram has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Carr Riggs & Ingram's overall Product Quality score rated by its users and customers.
Carr Riggs & Ingram Product Information
Carr Riggs & Ingram’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.cricpa.com/
- Company Size
- 1,001-5,000 Employees
Carr Riggs & Ingram Pricing
Carr Riggs & Ingram ROI & Value For Money
3.7/5
Carr Riggs & Ingram has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Carr Riggs & Ingram Customer Satisfaction (CSAT)
Carr Riggs & Ingram Customer Satisfaction (CSAT) Score
60 / 100
Carr Riggs & Ingram has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carr Riggs & Ingram Customer Service
4.1/5
Carr Riggs & Ingram has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Carr Riggs & Ingram's Customer Service
Website
https://www.cricpa.com/
Carr Riggs & Ingram as an Employer
2.8/5
Carr Riggs & Ingram has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Carr Riggs & Ingram
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Carr Riggs & Ingram scored a 20 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Carr Riggs & Ingram would recommend the brand to a friend. ENPS measures how likely Carr Riggs & Ingram employees would recommend working at Carr Riggs & Ingram to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
