-14
NPS
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Brand Page
Carrols
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About Carrols' Brand
Carrols owns and operates more than 570 restaurants under the Burger King brand
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Carrols NPS
Carrols's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Carrols's customers would recommend using the product based on a scale of -100 to 100.
Carrols Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Carrols NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Nov 2023 -60 | Nov 2023 | -60 |
Jan 2024 -15 | Jan 2024 | -15 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -9 | Apr 2024 | -9 |
Aug 2024 -23 | Aug 2024 | -23 |
Jun 2025 -15 | Jun 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrols NPS by Gender
Carrols's NPS was rated -34 by Male customers on Comparably.
Male
-34
Carrols's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Carrols's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Carrols NPS by Ethnicity
Carrols's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Carrols NPS by Usage
Carrols's NPS was rated -60 points by customers who have used Carrols's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
Carrols Customer Reviews
Out of the 2 Carrols customer reviews 1 was positive and 1 was constructive. Carrols customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Carrols Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Carrols users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrols Customer Loyalty Score by Gender
Carrols's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Carrols Customer Loyalty Score by Ethnicity
Carrols's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carrols.
64
out of 100
Caucasian
Carrols Customer Loyalty Score by Usage
Carrols's Customer Loyalty score was rated 64% by customers who have used Carrols's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carrols Product Quality
3.2/5
Carrols has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Carrols Product Information
Carrols’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.carrols.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Restaurants
Travel
Quick Insights into Carrols Product Quality
Carrols's Product Quality score was rated highest by Male customers.
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Ranked Carrols Product Quality the Highest
Carrols Product Quality Score by Gender
Carrols's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Carrols Product Quality Score by Ethnicity
Carrols's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carrols.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Carrols Product Quality Score by Usage
Carrols's Product Quality score was rated 2 stars by customers who have used Carrols's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Carrols Pricing
Carrols ROI & Value For Money
3.3/5
Carrols has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Carrols ROI
Carrols's ROI score was rated highest by Male customers.
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Ranked Carrols ROI the Highest
Carrols ROI Score by Gender
Carrols's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carrols.
Male
3.3/5
Female
N/A
Carrols ROI Score by Ethnicity
Carrols's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carrols.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Carrols ROI Score by Usage
Carrols's ROI score was rated 2.2 stars by customers who have used Carrols's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Carrols Customer Satisfaction (CSAT)
Carrols Customer Satisfaction (CSAT) Score
46 / 100
Carrols has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carrols Customer Satisfaction
Carrols's Customer Satisfaction score was rated highest by Male customers.
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Ranked Carrols Customer Satisfaction the Highest
Carrols Customer Satisfaction Score by Gender
Carrols's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carrols.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Carrols Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carrols' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrols.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
Carrols Customer Satisfaction Score by Usage
Carrols's Customer Satisfaction score was rated 20 points by customers who have used Carrols's products/services for Over 10 Years.
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Carrols Customer Service
2.9/5
Carrols has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Carrols's Customer Service
Address
Syracuse, NY
Website
http://www.carrols.com/
Quick Insights into Carrols Customer Service
Carrols's Customer Service score was rated highest by Male customers.
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Ranked Carrols Customer Service the Highest
Carrols Customer Service Score by Gender
Carrols's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carrols.
Male
3.5/5
Female
N/A
Carrols Customer Service Score by Ethnicity
Carrols's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carrols.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Carrols Customer Service Score by Usage
Carrols's Customer Service score was rated 2.3 stars by customers who have used Carrols's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Carrols as an Employer
2.4/5
Carrols has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Carrols scored a -14 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrols would recommend the brand to a friend. ENPS measures how likely Carrols employees would recommend working at Carrols to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 22% | Promoters |
|---|---|
| 21% | Passive |
| 57% | Detractors |
