60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Carrot Fertility
Marketing or Exec? Claim Your Free Account
About Carrot Fertility's Brand
Carrot Fertility is the leading global fertility care platform.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.3/5
Customer Service
Carrot Fertility NPS
Carrot Fertility's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Carrot Fertility's customers would recommend using the product based on a scale of -100 to 100.
Carrot Fertility Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Carrot Fertility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Oct 2025 60 | Oct 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrot Fertility Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Carrot Fertility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrot Fertility Product Quality
3.9/5
Carrot Fertility has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrot Fertility's overall Product Quality score rated by its users and customers.
Carrot Fertility Product Information
Carrot Fertility’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://carrotfertility.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Carrot Fertility Pricing
Carrot Fertility ROI & Value For Money
3.8/5
Carrot Fertility has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrot Fertility's overall ROI score rated by its users and customers.
Carrot Fertility Customer Satisfaction (CSAT)
Carrot Fertility Customer Satisfaction (CSAT) Score
80 / 100
Carrot Fertility has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carrot Fertility Customer Service
3.3/5
Carrot Fertility has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrot Fertility's overall Customer Service score rated by its users and customers.
About Carrot Fertility's Customer Service
Address
101 Jefferson Dr, Menlo Park, CA 94025
Website
http://carrotfertility.com/
Carrot Fertility's Social Links
Carrot Fertility as an Employer
4.1/5
Carrot Fertility has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Carrot Fertility scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrot Fertility would recommend the brand to a friend. ENPS measures how likely Carrot Fertility employees would recommend working at Carrot Fertility to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
