100
NPS
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Carver Federal Savings Bank
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About Carver Federal Savings Bank's Brand
Carver Bancorp, Inc. is the holding company for Carver Federal Savings Bank, a federally chartered stock savings bank
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Carver Federal Savings Bank NPS
Carver Federal Savings Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Carver Federal Savings Bank's customers would recommend using the product based on a scale of -100 to 100.
Carver Federal Savings Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Carver Federal Savings Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carver Federal Savings Bank Customer Reviews
Out of the 2 Carver Federal Savings Bank customer reviews 2 were positive and 0 were constructive. Carver Federal Savings Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Carver Federal Savings Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Carver Federal Savings Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carver Federal Savings Bank Product Quality
4/5
Carver Federal Savings Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Carver Federal Savings Bank Product Information
Carver Federal Savings Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.carverbank.com/
- Company Size
- 51-200 Employees
Carver Federal Savings Bank Pricing
Carver Federal Savings Bank ROI & Value For Money
4/5
Carver Federal Savings Bank has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Carver Federal Savings Bank Customer Satisfaction (CSAT)
Carver Federal Savings Bank Customer Satisfaction (CSAT) Score
100 / 100
Carver Federal Savings Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carver Federal Savings Bank Customer Service
4/5
Carver Federal Savings Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Carver Federal Savings Bank's Customer Service
Address
75 West 125th Street, New York City, NY 10027
Website
https://www.carverbank.com/
Consumer vs. Employees
Carver Federal Savings Bank scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Carver Federal Savings Bank would recommend the brand to a friend. ENPS measures how likely Carver Federal Savings Bank employees would recommend working at Carver Federal Savings Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
