-60
NPS
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Cast & Crew
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About Cast & Crew's Brand
The premier provider of technology-enabled payroll & production-management products and services for the entertainment industry since 1976.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2/5
Customer Service
Cast & Crew NPS
Cast & Crew's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Cast & Crew's customers would recommend using the product based on a scale of -100 to 100.
Cast & Crew Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Cast & Crew NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
May 2026 -60 | May 2026 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cast & Crew Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cast & Crew users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cast & Crew Customer Loyalty Score by Industry
Cast & Crew's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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Cast & Crew Product Quality
2.5/5
Cast & Crew has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Cast & Crew Product Information
Cast & Crew’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cast & Crew's product the highest.
- Website
- http://www.castandcrew.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
Quick Insights into Cast & Crew Product Quality
Cast & Crew's Product Quality score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Cast & Crew Product Quality the Highest
Cast & Crew Product Quality Score by Industry
Cast & Crew's Product Quality score was rated 1.5 stars by Arts and Entertainment industry customers.
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Cast & Crew Pricing
Cast & Crew ROI & Value For Money
2.4/5
Cast & Crew has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Cast & Crew Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Cast & Crew ROI
Cast & Crew's ROI score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Cast & Crew ROI the Highest
Cast & Crew ROI Score by Industry
Cast & Crew's ROI score was rated 1.5 stars by Arts and Entertainment industry customers.
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Cast & Crew Customer Satisfaction (CSAT)
Cast & Crew Customer Satisfaction (CSAT) Score
20 / 100
Cast & Crew has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cast & Crew Customer Satisfaction
Cast & Crew's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Cast & Crew Customer Satisfaction the Highest
Cast & Crew Customer Satisfaction Score by Industry
Cast & Crew's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Cast & Crew Customer Service
2/5
Cast & Crew has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Cast & Crew's Customer Service
Address
2300 Empire Avenue, 5th Floor, Burbank, CA 91504
Website
http://www.castandcrew.com
Phone Number
(818) 858-6022
Cast & Crew's Social Links
Quick Insights into Cast & Crew Customer Service
Cast & Crew's Customer Service score was rated highest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Cast & Crew's Customer Service score.
Ranked Cast & Crew Customer Service the Highest
Cast & Crew Customer Service Score by Industry
Cast & Crew's Customer Service score was rated 1.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cast & Crew as an Employer
3.0/5
Cast & Crew has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cast & Crew scored a -60 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Cast & Crew would recommend the brand to a friend. ENPS measures how likely Cast & Crew employees would recommend working at Cast & Crew to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 18% | Promoters |
|---|---|
| 29% | Passive |
| 53% | Detractors |
