0
NPS
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CC Industries
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About CC Industries' Brand
CC Industries, Inc. ("CCI") is a privately-held holding and management company for the operating assets of the Crown Family.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
CC Industries NPS
CC Industries's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether CC Industries's customers would recommend using the product based on a scale of -100 to 100.
CC Industries Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
CC Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CC Industries Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CC Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CC Industries Product Quality
2.3/5
CC Industries has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CC Industries' overall Product Quality score rated by its users and customers.
CC Industries Product Information
CC Industries’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.ccindustries.net
- Company Size
- 201-500 Employees
CC Industries Pricing
CC Industries ROI & Value For Money
3/5
CC Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CC Industries' overall ROI score rated by its users and customers.
CC Industries Customer Satisfaction (CSAT)
CC Industries Customer Satisfaction (CSAT) Score
50 / 100
CC Industries has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CC Industries Customer Service
3.3/5
CC Industries has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CC Industries' overall Customer Service score rated by its users and customers.
About CC Industries's Customer Service
Address
222 N. LaSalle Street, Suite 1000, Chicago, IL
Website
http://www.ccindustries.net
CC Industries as an Employer
4.3/5
CC Industries has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CC Industries scored a 0 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of CC Industries would recommend the brand to a friend. ENPS measures how likely CC Industries employees would recommend working at CC Industries to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
