-11
NPS
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Brand Page
CDW LLC
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About CDW LLC's Brand
Brand at a Glance
47%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
CDW LLC NPS
CDW LLC's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether CDW LLC's customers would recommend using the product based on a scale of -100 to 100.
CDW LLC Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
CDW LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -50 | Dec 2020 | -50 |
Mar 2021 0 | Mar 2021 | 0 |
Jan 2022 -40 | Jan 2022 | -40 |
Feb 2022 -34 | Feb 2022 | -34 |
May 2022 -15 | May 2022 | -15 |
Aug 2022 -25 | Aug 2022 | -25 |
Jul 2023 -11 | Jul 2023 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CDW LLC Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of CDW LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CDW LLC Product Quality
3.8/5
CDW LLC has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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CDW LLC Product Information
CDW LLC’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.cdw.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
CDW LLC Pricing
CDW LLC ROI & Value For Money
3.8/5
CDW LLC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CDW LLC Customer Satisfaction (CSAT)
CDW LLC Customer Satisfaction (CSAT) Score
60 / 100
CDW LLC has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CDW LLC Customer Service
3.5/5
CDW LLC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CDW LLC's Customer Service
Address
Pennington, NJ 60061
Website
https://www.cdw.com/
CDW LLC as an Employer
Consumer vs. Employees
CDW LLC scored a -11 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of CDW LLC would recommend the brand to a friend. ENPS measures how likely CDW LLC employees would recommend working at CDW LLC to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
