50
NPS
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Century Fire Protection
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About Century Fire Protection's Brand
Century Fire Protection provides end-to-end fire protection solutions including design, fabrication, monitoring and inspection services.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Century Fire Protection NPS
Century Fire Protection's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Century Fire Protection's customers would recommend using the product based on a scale of -100 to 100.
Century Fire Protection Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Century Fire Protection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Century Fire Protection Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Century Fire Protection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Century Fire Protection Product Quality
4/5
Century Fire Protection has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Fire Protection's overall Product Quality score rated by its users and customers.
Century Fire Protection Product Information
Century Fire Protection’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.centuryfp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Century Fire Protection Pricing
Century Fire Protection ROI & Value For Money
4/5
Century Fire Protection has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Fire Protection's overall ROI score rated by its users and customers.
Century Fire Protection Customer Satisfaction (CSAT)
Century Fire Protection Customer Satisfaction (CSAT) Score
100 / 100
Century Fire Protection has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Century Fire Protection Customer Service
4/5
Century Fire Protection has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Fire Protection's overall Customer Service score rated by its users and customers.
About Century Fire Protection's Customer Service
Address
2450 Satellite Blvd, Duluth, GA 30096
Website
http://www.centuryfp.com/
Phone Number
7708140223
Century Fire Protection as an Employer
2.2/5
Century Fire Protection has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Century Fire Protection
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Century Fire Protection scored a 50 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Century Fire Protection would recommend the brand to a friend. ENPS measures how likely Century Fire Protection employees would recommend working at Century Fire Protection to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 26% | Promoters |
|---|---|
| 13% | Passive |
| 61% | Detractors |
