-100
NPS
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Cequint
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About Cequint's Brand
Cequint provides technology that enables wireless carriers to offer caller ID services in North America.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Cequint NPS
Cequint's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cequint's customers would recommend using the product based on a scale of -100 to 100.
Cequint Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cequint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cequint Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cequint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cequint Product Quality
2.5/5
Cequint has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cequint's overall Product Quality score rated by its users and customers.
Cequint Product Information
Cequint’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.cequint.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Mobile App
Cequint Pricing
Cequint ROI & Value For Money
2.5/5
Cequint has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cequint's overall ROI score rated by its users and customers.
Cequint Customer Service
2.5/5
Cequint has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cequint's overall Customer Service score rated by its users and customers.
About Cequint's Customer Service
Address
1011 Western Avenue, Suite 800, Seattle, WA
Website
http://www.cequint.com
Phone Number
206-264-1909
Cequint as an Employer
Consumer vs. Employees
Cequint scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cequint would recommend the brand to a friend. ENPS measures how likely Cequint employees would recommend working at Cequint to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
