50
NPS
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Brand Page
CG Cookie
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About CG Cookie's Brand
CG Cookie is a network of focused education sites that educates artists around the world using software.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
3.5/5
Customer Service
CG Cookie NPS
CG Cookie's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether CG Cookie's customers would recommend using the product based on a scale of -100 to 100.
CG Cookie Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
CG Cookie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CG Cookie Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CG Cookie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CG Cookie Product Quality
5/5
CG Cookie has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CG Cookie's overall Product Quality score rated by its users and customers.
CG Cookie Product Information
CG Cookie’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://cgcookie.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
CG Cookie Pricing
CG Cookie ROI & Value For Money
4.5/5
CG Cookie has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CG Cookie's overall ROI score rated by its users and customers.
CG Cookie Customer Satisfaction (CSAT)
CG Cookie Customer Satisfaction (CSAT) Score
50 / 100
CG Cookie has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CG Cookie Customer Service
3.5/5
CG Cookie has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CG Cookie's overall Customer Service score rated by its users and customers.
About CG Cookie's Customer Service
Address
27 W State St, STE B, Geneva, IL
Website
http://cgcookie.com
Phone Number
16305782621
Consumer vs. Employees
CG Cookie scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of CG Cookie would recommend the brand to a friend. ENPS measures how likely CG Cookie employees would recommend working at CG Cookie to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
