24
NPS
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CGB Enterprises, Inc.
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About CGB Enterprises, Inc. Brand
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
CGB Enterprises, Inc. NPS
CGB Enterprises, Inc.'s Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether CGB Enterprises, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
CGB Enterprises, Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
CGB Enterprises, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 15 | Sep 2023 | 15 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CGB Enterprises, Inc. NPS by Ethnicity
CGB Enterprises, Inc.'s NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
CGB Enterprises, Inc. Customer Reviews
Out of the 2 CGB Enterprises, Inc. customer reviews 2 were positive and 0 were constructive. CGB Enterprises, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CGB Enterprises, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of CGB Enterprises, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CGB Enterprises, Inc. Customer Loyalty Score by Ethnicity
CGB Enterprises, Inc.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CGB Enterprises, Inc..
70
out of 100
Caucasian
CGB Enterprises, Inc. Product Quality
3.3/5
CGB Enterprises, Inc. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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CGB Enterprises, Inc. Product Information
CGB Enterprises, Inc.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://cgb.com/
- Company Size
- 201-500 Employees
Industry
Import and Export
Quick Insights into CGB Enterprises, Inc. Product Quality
CGB Enterprises, Inc.'s Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CGB Enterprises, Inc. Product Quality.
Ranked CGB Enterprises, Inc. Product Quality the Highest
CGB Enterprises, Inc. Product Quality Score by Ethnicity
CGB Enterprises, Inc.'s Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CGB Enterprises, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
CGB Enterprises, Inc. Pricing
CGB Enterprises, Inc. ROI & Value For Money
3.2/5
CGB Enterprises, Inc. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into CGB Enterprises, Inc. ROI
CGB Enterprises, Inc.'s ROI score was rated highest by Caucasian customers.
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Ranked CGB Enterprises, Inc. ROI the Highest
CGB Enterprises, Inc. ROI Score by Ethnicity
CGB Enterprises, Inc.'s ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CGB Enterprises, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
CGB Enterprises, Inc. Customer Satisfaction (CSAT)
CGB Enterprises, Inc. Customer Satisfaction (CSAT) Score
50 / 100
CGB Enterprises, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CGB Enterprises, Inc. Customer Satisfaction
CGB Enterprises, Inc.'s Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked CGB Enterprises, Inc. Customer Satisfaction the Highest
CGB Enterprises, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CGB Enterprises, Inc. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CGB Enterprises, Inc. Customer Service
3.4/5
CGB Enterprises, Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CGB Enterprises, Inc.'s Customer Service
Address
1127 Hwy 190, East Service Road, Covington, LA 70433
Website
http://cgb.com/
CGB Enterprises, Inc.'s Social Links
Quick Insights into CGB Enterprises, Inc. Customer Service
CGB Enterprises, Inc.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked CGB Enterprises, Inc. Customer Service score.
Ranked CGB Enterprises, Inc. Customer Service the Highest
CGB Enterprises, Inc. Customer Service Score by Ethnicity
CGB Enterprises, Inc.'s Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CGB Enterprises, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
CGB Enterprises, Inc. as an Employer
4.6/5
CGB Enterprises, Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CGB Enterprises, Inc. scored a 24 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of CGB Enterprises, Inc. would recommend the brand to a friend. ENPS measures how likely CGB Enterprises, Inc. employees would recommend working at CGB Enterprises, Inc. to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
