0
NPS
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Brand Page
Chargeback.com
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About Chargeback.com's Brand
The Chargeback App is a dispute management platform for companies that want to be more efficient and effective minimizing lost revenue.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Chargeback.com NPS
Chargeback.com's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Chargeback.com's customers would recommend using the product based on a scale of -100 to 100.
Chargeback.com Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Chargeback.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chargeback.com Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Chargeback.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chargeback.com Product Quality
3.2/5
Chargeback.com has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargeback.com's overall Product Quality score rated by its users and customers.
Chargeback.com Product Information
Chargeback.com’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://chargeback.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Chargeback.com Pricing
Chargeback.com ROI & Value For Money
3/5
Chargeback.com has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargeback.com's overall ROI score rated by its users and customers.
Chargeback.com Customer Satisfaction (CSAT)
Chargeback.com Customer Satisfaction (CSAT) Score
67 / 100
Chargeback.com has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chargeback.com Customer Service
3/5
Chargeback.com has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Chargeback.com's overall Customer Service score rated by its users and customers.
About Chargeback.com's Customer Service
Address
10235 S Jordan Gateway, 5th Floor, 5th Floor, South Jordan, UT 84095
Website
https://chargeback.com
Phone Number
8888088447
Chargeback.com's Social Links
Chargeback.com as an Employer
3.3/5
Chargeback.com has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Chargeback.com scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Chargeback.com would recommend the brand to a friend. ENPS measures how likely Chargeback.com employees would recommend working at Chargeback.com to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
