15
NPS
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Chatham Financial Corp
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About Chatham Financial Corp's Brand
Independent financial firm, bringing expert advisory and technology solutions to global debt and derivatives markets.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Chatham Financial Corp NPS
Chatham Financial Corp's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Chatham Financial Corp's customers would recommend using the product based on a scale of -100 to 100.
Chatham Financial Corp Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Chatham Financial Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Jan 2022 25 | Jan 2022 | 25 |
Mar 2022 34 | Mar 2022 | 34 |
Apr 2022 13 | Apr 2022 | 13 |
Oct 2022 12 | Oct 2022 | 12 |
Jan 2023 22 | Jan 2023 | 22 |
Aug 2023 30 | Aug 2023 | 30 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Jun 2024 16 | Jun 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chatham Financial Corp Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Chatham Financial Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chatham Financial Corp Product Quality
4.3/5
Chatham Financial Corp has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Chatham Financial Corp Product Information
Chatham Financial Corp’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Chatham Financial Corp Pricing
Chatham Financial Corp ROI & Value For Money
3.9/5
Chatham Financial Corp has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Chatham Financial Corp Customer Satisfaction (CSAT)
Chatham Financial Corp Customer Satisfaction (CSAT) Score
100 / 100
Chatham Financial Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chatham Financial Corp Customer Service
4.2/5
Chatham Financial Corp has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Chatham Financial Corp's Customer Service
Address
235 Whitehorse Lane, Suite 100, Kennett Square, PA
Website
http://www.chathamfinancial.com/
Phone Number
6109253125
Chatham Financial Corp as an Employer
2.8/5
Chatham Financial Corp has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Chatham Financial Corp
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Chatham Financial Corp scored a 15 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Chatham Financial Corp would recommend the brand to a friend. ENPS measures how likely Chatham Financial Corp employees would recommend working at Chatham Financial Corp to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
