25
NPS
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ChemAxon
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About ChemAxon's Brand
ChemAxon is a leading cheminformatics company, with headquarters in Budapest, Hungary and offices in the US
Brand at a Glance
5/5
Product Quality
ChemAxon NPS
ChemAxon's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether ChemAxon's customers would recommend using the product based on a scale of -100 to 100.
ChemAxon Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
ChemAxon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Sep 2024 25 | Sep 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChemAxon Product Quality
5/5
ChemAxon has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ChemAxon Product Information
ChemAxon’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.chemaxon.com
- Company Size
- 51-200 Employees
Industry
Tech
ChemAxon Customer Satisfaction (CSAT)
ChemAxon Customer Satisfaction (CSAT) Score
100 / 100
ChemAxon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ChemAxon as an Employer
3.3/5
ChemAxon has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
ChemAxon scored a 25 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of ChemAxon would recommend the brand to a friend. ENPS measures how likely ChemAxon employees would recommend working at ChemAxon to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
