83
NPS
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Chicago Symphony Orchestra
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About Chicago Symphony Orchestra's Brand
The Chicago Symphony Orchestra (CSO) is an American orchestra based in Chicago, Illinois.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Chicago Symphony Orchestra NPS
Chicago Symphony Orchestra's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Chicago Symphony Orchestra's customers would recommend using the product based on a scale of -100 to 100.
Chicago Symphony Orchestra Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Chicago Symphony Orchestra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jun 2025 80 | Jun 2025 | 80 |
Jul 2025 83 | Jul 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chicago Symphony Orchestra Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Chicago Symphony Orchestra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chicago Symphony Orchestra Product Quality
4.1/5
Chicago Symphony Orchestra has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Chicago Symphony Orchestra's overall Product Quality score rated by its users and customers.
Chicago Symphony Orchestra Product Information
Chicago Symphony Orchestra’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://cso.org
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Chicago Symphony Orchestra Pricing
Chicago Symphony Orchestra ROI & Value For Money
4.1/5
Chicago Symphony Orchestra has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Chicago Symphony Orchestra Customer Satisfaction (CSAT)
Chicago Symphony Orchestra Customer Satisfaction (CSAT) Score
100 / 100
Chicago Symphony Orchestra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chicago Symphony Orchestra Customer Service
4.1/5
Chicago Symphony Orchestra has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Chicago Symphony Orchestra's Customer Service
Address
Chicago, IL
Website
http://cso.org
Phone Number
312-294-3420
Chicago Symphony Orchestra as an Employer
Consumer vs. Employees
Chicago Symphony Orchestra scored a 83 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Chicago Symphony Orchestra would recommend the brand to a friend. ENPS measures how likely Chicago Symphony Orchestra employees would recommend working at Chicago Symphony Orchestra to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
