50
NPS
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Choate, Hall & Stewart
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About Choate, Hall & Stewart's Brand
Choate is in some ways similar to most highly successful law firms
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Choate, Hall & Stewart NPS
Choate, Hall & Stewart's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Choate, Hall & Stewart's customers would recommend using the product based on a scale of -100 to 100.
Choate, Hall & Stewart Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Choate, Hall & Stewart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Choate, Hall & Stewart Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Choate, Hall & Stewart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Choate, Hall & Stewart Product Quality
5/5
Choate, Hall & Stewart has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Choate, Hall & Stewart Product Information
Choate, Hall & Stewart’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.choate.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
Choate, Hall & Stewart Pricing
Choate, Hall & Stewart ROI & Value For Money
4.2/5
Choate, Hall & Stewart has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Choate, Hall & Stewart Customer Satisfaction (CSAT)
Choate, Hall & Stewart Customer Satisfaction (CSAT) Score
100 / 100
Choate, Hall & Stewart has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Choate, Hall & Stewart Customer Service
5/5
Choate, Hall & Stewart has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Choate, Hall & Stewart's overall Customer Service score rated by its users and customers.
About Choate, Hall & Stewart's Customer Service
Address
Choate, Hall & Stewart, Two International Place, Boston, MA
Website
http://www.choate.com/
Phone Number
617-248-5000
Choate, Hall & Stewart as an Employer
3.4/5
Choate, Hall & Stewart has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Choate, Hall & Stewart scored a 50 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Choate, Hall & Stewart would recommend the brand to a friend. ENPS measures how likely Choate, Hall & Stewart employees would recommend working at Choate, Hall & Stewart to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
