Choice Home Warranty – Onboarding was not too difficult until it came to our price guidelines. | Comparably

Choice Home Warranty – Onboarding was not too difficult until it came to our price guidelines.

Choice Home Warranty Claimed Company
Choice Home Warranty is a provider of warranty that covers the repair or replacement of breakdowns of home system components & appliances. read more
EMPLOYEE
PARTICIPANTS
77
TOTAL
RATINGS
662
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Onboarding was not too difficult until it came to our price guidelines.

Why do you feel undervalued and what would make you feel better about your compensation?

We don't have benefits as an independent contractor, but the amounts they try to get away with authorizing are ridiculous.

What do your coworkers need to improve and how could you work together better?

Autho reps need to do their job and follow the terms of the contract instead of trying to interpret ours.

What's going wrong and how can it be improved?

They don't pay claims on their warranty, they try to underpay their vendors when they pay them at all. Frustrated customers take it out on us, that's really messed up.

What does the leadership team need to get better at?

Running their company in a professional and moral fashion. Instructing their employees on customer service and enforcing their warranty appropriately. Having proper accounting where approved amounts don't shift when invoiced and bills are paid promptly.

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