CIBC Employee Reviews
Out of 114 CIBC employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping CIBC improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Good vision to be leaders in client experience
Leadership is excellent but their hands are tied on what they can actually do to assist with things like schedule changes, raises, workplace accomodations etc
Technical training, support personal development
They are all very personable
you know im not filling this out
What does the leadership team need to get better at?
Understand that contractors deserve the same respect as full-time employees and you cannot hire and fire on a whim
More benefits parking spot lunch
Leadership is detached from reality.
Ask questions and be prepared for an honest answer. Do not penalize an individual for speaking their truth respectively
Leadership should consider keeping employees happy at times rather than always focusing of shareholders and customers
What is the best part about your compensation package?
Package is average, overtime is compensated fairly.
Employee savings plan (CIBC contributed 50% up to $2,250)
Great bonuses. On top of your salary
the benefits are great to have
Stock purchase program is generous.
Why do you feel undervalued and what would make you feel better about your compensation?
yes, pay increase to keep up with inflatiojn
Salaries are way below the market
It seems like CIBC pays a little under market for most roles, we have a fair amount of turn over that really stems from this issue.
Pay contractors a fair salary and not underpay them
Small bonus small stock no commission
What are some of the best things about your team?
Positive team members- until we talk about the stress of our job! Almost everyone working in the contact centres puts in a ton of effort every day
People are nice, helpful, great to work with
They are helpful and supportive
Enthusiastic, always willing to lead a helping hand
great coworkers and good working team
What do your coworkers need to improve and how could you work together better?
Professional punctual friendly caring funny
It is a gossip pool of unprofessional and senior management knows this and currently does nothing about it. Shameful
What is most positive about the culture and environment at your company?
The management team is amazing
Felxibity is good. Comfortable environment
There is a good spirit of helping
good coworkers and nice office environment
Positive environment where you can work with clients to help them achieve their goals
What needs to change to make the company culture better?
IT infrastructure is obsolete and need a massive overhaul
Fun friendly reaction support money
Open minded people need to lead Professional leadership should be required
More care and support to team members and their physical and mental health
What did you like most about the interview process?
It was interactive, questions were mostly situation based
Meeting people and learning more about the job
The interviewer was very frank and provide clear questions and answers about the role.
it was quick and professional
Easy going, was a conversation.
What would you improve about your company's interview process?
Candidate experience is horrible, the best recruiters went to other companies and the ones who remained are inexperienced and ineffective
Focus more on real role based skills than general hiring questions
What makes you most happy at work?
Recognition for all that leaders do
New technologies to work with.
Some of my co-workers are the most amazing people I know
Feel valuable, feedbacks are heard and management take actions to resolve issues quickly
Going in and seeing new people
What's going wrong and how can it be improved?
Dealing with frustrated clients every day is mentally and emotionally draining, front line workers who go above and beyond to help their clients should have more room for raises. In general salaries should increase to match cost of living
Less work more fun money
High turnover, low wages, difficult for growth opportunities.
This is where clear communication needs the most work. Front line staff needs to know about the company more than their customers
Senior management vision needs to be changed to include employee happiness
What do you like best about your company?
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What would you most like to see improved at your company?
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