Leadership is excellent but their hands are tied on what they can actually do to assist with things like schedule changes, raises, workplace accomodations etc
What are some of the best things about your team?
Positive team members- until we talk about the stress of our job! Almost everyone working in the contact centres puts in a ton of effort every day
What's going wrong and how can it be improved?
Dealing with frustrated clients every day is mentally and emotionally draining, front line workers who go above and beyond to help their clients should have more room for raises. In general salaries should increase to match cost of living
Other Employee Reviews for CIBC
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