-20
NPS
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CIM Group
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About CIM Group's Brand
CIM(R) is a relative value investor that systematically targets investments that are priced below their long-term intrinsic value.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
CIM Group NPS
CIM Group's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether CIM Group's customers would recommend using the product based on a scale of -100 to 100.
CIM Group Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
CIM Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 -20 | Sep 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CIM Group NPS by Ethnicity
CIM Group's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
CIM Group NPS by Age
CIM Group's NPS was rated 34 points by customers ages 26-30 on Comparably.
CIM Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CIM Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CIM Group Customer Loyalty Score by Ethnicity
CIM Group's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
CIM Group Customer Loyalty Score by Age
CIM Group's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
CIM Group Product Quality
2.9/5
CIM Group has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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CIM Group Product Information
CIM Group’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.cimgroup.com/
- Company Size
- 501-1,000 Employees
Quick Insights into CIM Group Product Quality
CIM Group's Product Quality score was rated highest by customers ages 26-30.
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Ranked CIM Group Product Quality the Highest
CIM Group Product Quality Score by Ethnicity
CIM Group's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CIM Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
CIM Group Product Quality Score by Age
CIM Group's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CIM Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
CIM Group Pricing
CIM Group ROI & Value For Money
2.7/5
CIM Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into CIM Group ROI
CIM Group's ROI score was rated highest by customers ages 26-30.
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Ranked CIM Group ROI the Highest
CIM Group ROI Score by Ethnicity
CIM Group's ROI score was rated 3.6 stars by Other customers on Comparably.
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0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
CIM Group ROI Score by Age
CIM Group's ROI score was rated 3.6 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
CIM Group Customer Satisfaction (CSAT)
CIM Group Customer Satisfaction (CSAT) Score
40 / 100
CIM Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CIM Group Customer Satisfaction
CIM Group's Customer Satisfaction score was rated highest by customers ages 26-30.
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Ranked CIM Group Customer Satisfaction the Highest
CIM Group Customer Satisfaction Score by Ethnicity
CSAT according to Other
CIM Group's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CIM Group Customer Satisfaction Score by Age
CIM Group's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
CIM Group Customer Service
2.7/5
CIM Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About CIM Group's Customer Service
Address
17950 Preston Road Suite 600, Dallas, TX
Website
http://www.cimgroup.com/
Phone Number
972-349-3200
Quick Insights into CIM Group Customer Service
CIM Group's Customer Service score was rated highest by customers ages 26-30.
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Ranked CIM Group Customer Service the Highest
CIM Group Customer Service Score by Ethnicity
CIM Group's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CIM Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
CIM Group Customer Service Score by Age
CIM Group's Customer Service score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CIM Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
CIM Group as an Employer
2.2/5
CIM Group has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
CIM Group scored a -20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of CIM Group would recommend the brand to a friend. ENPS measures how likely CIM Group employees would recommend working at CIM Group to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
