100
NPS
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Civil Air Patrol
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About Civil Air Patrol's Brand
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Civil Air Patrol NPS
Civil Air Patrol's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Civil Air Patrol's customers would recommend using the product based on a scale of -100 to 100.
Civil Air Patrol Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Civil Air Patrol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Nov 2025 100 | Nov 2025 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Civil Air Patrol Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Civil Air Patrol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Civil Air Patrol Product Quality
3.9/5
Civil Air Patrol has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Civil Air Patrol's overall Product Quality score rated by its users and customers.
Civil Air Patrol Product Information
Civil Air Patrol’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Aviation & Aerospace
Civil Air Patrol Pricing
Civil Air Patrol ROI & Value For Money
4.2/5
Civil Air Patrol has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Civil Air Patrol Customer Satisfaction (CSAT)
Civil Air Patrol Customer Satisfaction (CSAT) Score
100 / 100
Civil Air Patrol has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Civil Air Patrol Customer Service
4.2/5
Civil Air Patrol has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Civil Air Patrol's Customer Service
Website
http://www.gocivilairpatrol.com
Phone Number
3349534285
Civil Air Patrol as an Employer
4.5/5
Civil Air Patrol has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Civil Air Patrol scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Civil Air Patrol would recommend the brand to a friend. ENPS measures how likely Civil Air Patrol employees would recommend working at Civil Air Patrol to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
