Claro Enterprise Solutions Customer Care Department Employee Reviews

Claro cares for their employees and in turn we want to make this company successful and give it our all.

A great fit for me. I feel very blessed to work here.

I feel I have a very good team. Learning new things every day.

great experience, too many challenges every day

My overall experience is good and positive. It has been a good place to work, where I have increased my knowledge and experience, and I have worked with excellent people, but technical and professional training has been poor, and opportunities for personal and professional growth have been lacking.

That they truly care about the people in this company.

their engagement. They are present and involved in the progress and goals

Supportive, respectful, caring. They care about us!

Try to do their best under the circumstances.

i like the support to solve problems

Overall the comp is up the par with the industry

401K is a wonderful incentive to save for retirement.

Bonus even though it is a whole team dependent.

The incentive bonus plan and the retirement plan

it's normal noting out of the ordinary.

I would like to receive the same as my peers

Experience and performance have not been considered to be a candidate for the few opportunities to be promoted within the area. Increase in the % of the salary that is taken into account for the bonus. Increase in the % of contribution of the company to the 401K. Mechanism to review the salary.

The experience, knowledge and value that you can contribute to the company are not taken into account in salary compensation or for growth opportunities and new positions. I have had same salary since I joined the company 4 years ago. Benefits plan are average compared to other companies.

equal compensation to my peers

Workload is totally unbalanced. While many people in this company start their days at 9AM and end at about 5:30PM, there is another group of people working non stop since early hours in the morning until late hours at night. These are no exceptions but the norm in order to ?

We all get along and help each other when needed.

the caliber of professionalism, their passion to meet goals and care for the customer and progress of the company

Collaboration, sharing knowledge, supportive and friendship

Very hard workers and put efforts beyond expectations.

support, commitment, team work, solve problems

too many surveys. too many surveys.

People are considerate and treat each other with respect. The fact that it is a multi-cultural company, I believe, helps encourage cooperation and respect.

inclusivity and diversity is very strong at Claro

Positive work environment and supportive leaders

Being multi cultural lately with new teammates.

we are like a family, always helping each other

too many surveys. too many surveys.

It makes me happy to help my customers - I have a long term relationship with them and it gives me pleasure to help them.

when i'm able to solve problems and turn situations around.

Helping our customers by providing excellent customer service and support.

Stability so far and my team members being so dedicated.

helping to reach our goal and help customer to get the service on time

too many surveys. too many surveys.

1. Process definition 2. Process improvement 3. Real governance from CES to other Claro affiliates: this would help us not to ask for favors and for help but really work as one company 4. One universal system for CES an d all Claros for inventory, billing, orders etc