72
NPS
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Clarusway
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About Clarusway's Brand
We’re a Virginia-based IT training school specializing in Cloud Engineering, DevOps Engineering, Data Analytics, Data Science, Machine Learning, Deep Learning, Full Stack Development, Front End Development, Back End Development, Cyber Security, Salesforce, Blockchain and Web3 Development. We’ve established a practical bridge connecting the world of research and theory with emerging industry trends. In the ever-changing IT world, we continually update our versatile curriculum based on the latest advances in technology. Collectively, we bring more than 80 years of industry experience to Clarusway. Our program focuses on designing, delivering, and evaluating career-related programs for adult learners.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Clarusway NPS
Clarusway's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Clarusway's customers would recommend using the product based on a scale of -100 to 100.
Clarusway Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Clarusway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Nov 2026 71 | Nov 2026 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarusway NPS by Gender
Clarusway's NPS was rated 60 by Male customers on Comparably.
Male
60
Clarusway's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Clarusway's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Clarusway Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Clarusway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarusway Customer Loyalty Score by Gender
Clarusway's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Clarusway Customer Loyalty Score by Industry
Clarusway's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Clarusway Product Quality
3.9/5
Clarusway has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Clarusway Product Information
Clarusway’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Clarusway's product the highest.
- Website
- https://clarusway.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
Quick Insights into Clarusway Product Quality
Clarusway's Product Quality score was rated highest by Male customers.
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Ranked Clarusway Product Quality the Highest
Clarusway Product Quality Score by Gender
Clarusway's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Clarusway Product Quality Score by Industry
Clarusway's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Clarusway Pricing
Clarusway ROI & Value For Money
3.9/5
Clarusway has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Clarusway Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Clarusway ROI
Clarusway's ROI score was rated highest by Male customers.
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Ranked Clarusway ROI the Highest
Clarusway ROI Score by Gender
Clarusway's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Clarusway ROI Score by Industry
Clarusway's ROI score was rated 3.8 stars by Tech industry customers.
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Clarusway Customer Satisfaction (CSAT)
Clarusway Customer Satisfaction (CSAT) Score
86 / 100
Clarusway has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clarusway Customer Satisfaction
Clarusway's Customer Satisfaction score was rated highest by Male customers.
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Ranked Clarusway Customer Satisfaction the Highest
Clarusway Customer Satisfaction Score by Gender
Clarusway's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clarusway.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Clarusway Customer Satisfaction Score by Industry
Clarusway's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Clarusway Customer Service
3.9/5
Clarusway has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Clarusway's Customer Service
Address
1775 Tysons Blvd. 5th Floor, Tysons Corner, VA 22102
Website
https://clarusway.com/
Phone Number
+1 (571) 360 66 77
Clarusway's Social Links
Quick Insights into Clarusway Customer Service
Clarusway's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Clarusway's Customer Service score.
Ranked Clarusway Customer Service the Highest
Clarusway Customer Service Score by Gender
Clarusway's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clarusway.
Male
3.9/5
Female
N/A
Clarusway Customer Service Score by Industry
Clarusway's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Clarusway as an Employer
4.7/5
Clarusway has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clarusway scored a 72 for Net Promoter Score and a 94 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarusway would recommend the brand to a friend. ENPS measures how likely Clarusway employees would recommend working at Clarusway to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
94
eNPS Score
| 97% | Promoters |
|---|---|
| 0% | Passive |
| 3% | Detractors |
