48
NPS
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Clayco
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About Clayco's Brand
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Clayco NPS
Clayco's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether Clayco's customers would recommend using the product based on a scale of -100 to 100.
Clayco Overall NPS
| 67% | Promoters |
|---|---|
| 14% | Passives |
| 19% | Detractors |
Clayco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 42 | Mar 2023 | 42 |
Apr 2023 46 | Apr 2023 | 46 |
May 2023 47 | May 2023 | 47 |
Jul 2023 45 | Jul 2023 | 45 |
Sep 2023 48 | Sep 2023 | 48 |
Mar 2024 53 | Mar 2024 | 53 |
Sep 2024 50 | Sep 2024 | 50 |
Oct 2024 47 | Oct 2024 | 47 |
Jan 2025 49 | Jan 2025 | 49 |
Mar 2025 51 | Mar 2025 | 51 |
May 2025 46 | May 2025 | 46 |
Jun 2025 48 | Jun 2025 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clayco NPS by Gender
Clayco's NPS was rated 80 by Male customers on Comparably.
Male
80
Clayco's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Clayco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Clayco NPS by Usage
Clayco's NPS was rated 67 points by customers who have used Clayco's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Clayco Customer Reviews
Out of the 2 Clayco customer reviews 2 were positive and 0 were constructive. Clayco customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clayco Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Clayco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Clayco Customer Loyalty Score by Gender
Clayco's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Clayco.
Male
100%
Yes
Female
N/A
Yes
Clayco Customer Loyalty Score by Usage
Clayco's Customer Loyalty score was rated 100% by customers who have used Clayco's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clayco Customer Loyalty Score by Industry
Clayco's Customer Loyalty score was rated 100% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Clayco Product Quality
4.1/5
Clayco has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Clayco Product Information
Clayco’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Clayco's product the highest.
- Website
- http://www.claycorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Clayco Product Quality
Clayco's Product Quality score was rated highest by customers from the Construction industry.
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Ranked Clayco Product Quality the Highest
Clayco Product Quality Score by Gender
Clayco's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Clayco Product Quality Score by Usage
Clayco's Product Quality score was rated 4.6 stars by customers who have used Clayco's products/services for Less than 1 Year.
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Clayco Product Quality Score by Industry
Clayco's Product Quality score was rated 5 stars by Construction industry customers.
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Clayco Pricing
Clayco ROI & Value For Money
4.1/5
Clayco has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Clayco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Clayco ROI
Clayco's ROI score was rated highest by customers from the Construction industry.
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Ranked Clayco ROI the Highest
Clayco ROI Score by Gender
Clayco's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Clayco ROI Score by Usage
Clayco's ROI score was rated 4.6 stars by customers who have used Clayco's products/services for Less than 1 Year.
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Clayco ROI Score by Industry
Clayco's ROI score was rated 4.8 stars by Construction industry customers.
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Clayco Customer Satisfaction (CSAT)
Clayco Customer Satisfaction (CSAT) Score
82 / 100
Clayco has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clayco Customer Satisfaction
Clayco's Customer Satisfaction score was rated highest by customers from the Construction industry.
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Ranked Clayco Customer Satisfaction the Highest
Clayco Customer Satisfaction Score by Gender
Clayco's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clayco.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Clayco Customer Satisfaction Score by Usage
Clayco's Customer Satisfaction score was rated 100 points by customers who have used Clayco's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Clayco Customer Satisfaction Score by Industry
Clayco's Customer Satisfaction score was rated 100 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Clayco Customer Service
4.2/5
Clayco has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Clayco's Customer Service
Address
35 E Wacker Dr, Chicago, IL 60601
Website
http://www.claycorp.com/
Phone Number
314-429-5100
Clayco's Social Links
Quick Insights into Clayco Customer Service
Clayco's Customer Service score was rated highest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Clayco's Customer Service score.
Ranked Clayco Customer Service the Highest
Clayco Customer Service Score by Gender
Clayco's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clayco.
Male
4.7/5
Female
N/A
Clayco Customer Service Score by Usage
Clayco's Customer Service score was rated 4.6 stars by customers who have used Clayco's products/services for Less than 1 Year.
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Clayco Customer Service Score by Industry
Clayco's Customer Service score was rated 4.8 stars by Construction industry customers.
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Clayco as an Employer
4.6/5
Clayco has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clayco scored a 48 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Clayco would recommend the brand to a friend. ENPS measures how likely Clayco employees would recommend working at Clayco to a friend.
Net Promoter Score
48
NPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
