-70
NPS
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Clearcover
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About Clearcover's Brand
Clearcover is the smarter car insurance choice, offering better coverage for less money.
Brand at a Glance
73%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Clearcover NPS
Clearcover's Net Promoter Score (NPS) is a -70 with 15% Promoters, 0% Passives, and 85% Detractors. Net Promoter Score tracks whether Clearcover's customers would recommend using the product based on a scale of -100 to 100.
Clearcover Overall NPS
| 15% | Promoters |
|---|---|
| 0% | Passives |
| 85% | Detractors |
Clearcover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -77 | Oct 2022 | -77 |
Jan 2023 -80 | Jan 2023 | -80 |
Feb 2023 -67 | Feb 2023 | -67 |
Feb 2024 -69 | Feb 2024 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clearcover NPS by Gender
Clearcover's NPS was rated -72 by Female customers on Comparably.
Female
-72
Clearcover's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Male
N/A
Clearcover's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Clearcover NPS by Ethnicity
Clearcover's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black -100 | African American/Black | -100 |
Clearcover NPS by Age
Clearcover's NPS was rated -100 points by customers ages 18-25 on Comparably.
Clearcover NPS by Usage
Clearcover's NPS was rated -76 points by customers who have used Clearcover's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
Clearcover Customer Reviews
Out of the 3 Clearcover customer reviews 0 were positive and 3 were constructive. Clearcover customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Clearcover Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Clearcover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clearcover Customer Loyalty Score by Gender
Clearcover's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Clearcover Customer Loyalty Score by Ethnicity
Clearcover's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clearcover.
100
out of 100
Caucasian
40
out of 100
African American/Black
Clearcover Customer Loyalty Score by Age
Clearcover's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Clearcover.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Clearcover Customer Loyalty Score by Usage
Clearcover's Customer Loyalty score was rated 78% by customers who have used Clearcover's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clearcover Product Quality
1.5/5
Clearcover has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Clearcover Product Information
Clearcover’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://clearcover.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Clearcover Product Quality
Clearcover's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Clearcover Product Quality the Highest
Ranked Clearcover Product Quality the Lowest
Clearcover Product Quality Score by Gender
Clearcover's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clearcover.
Female
1.5/5
Male
N/A
Clearcover Product Quality Score by Ethnicity
Clearcover's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clearcover.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Clearcover Product Quality Score by Age
Clearcover's Product Quality score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clearcover.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Clearcover Product Quality Score by Usage
Clearcover's Product Quality score was rated 1.5 stars by customers who have used Clearcover's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Clearcover Pricing
Clearcover ROI & Value For Money
1.5/5
Clearcover has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Clearcover ROI
Clearcover's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Clearcover ROI the Highest
Ranked Clearcover ROI the Lowest
Clearcover ROI Score by Gender
Clearcover's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clearcover.
Female
1.5/5
Male
N/A
Clearcover ROI Score by Ethnicity
Clearcover's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clearcover.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Clearcover ROI Score by Age
Clearcover's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clearcover.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Clearcover ROI Score by Usage
Clearcover's ROI score was rated 1.5 stars by customers who have used Clearcover's products/services for Less than 1 Year.
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Clearcover Customer Satisfaction (CSAT)
Clearcover Customer Satisfaction (CSAT) Score
25 / 100
Clearcover has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clearcover Customer Satisfaction
Clearcover's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Clearcover Customer Satisfaction the Highest
Ranked Clearcover Customer Satisfaction the Lowest
Clearcover Customer Satisfaction Score by Gender
Clearcover's Customer Satisfaction score was rated 29 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clearcover.
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
Clearcover Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clearcover's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clearcover.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
Clearcover's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clearcover.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Clearcover Customer Satisfaction Score by Age
Clearcover's Customer Satisfaction score was rated 0 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clearcover.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% |
Clearcover Customer Satisfaction Score by Usage
Clearcover's Customer Satisfaction score was rated 25 points by customers who have used Clearcover's products/services for Less than 1 Year.
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Clearcover Customer Service
1.5/5
Clearcover has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Clearcover's Customer Service
Address
33 W Monroe Street, Chicago, IL 60603
Website
https://clearcover.com/
Phone Number
855-444-1875
Clearcover's Social Links
Quick Insights into Clearcover Customer Service
Clearcover's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Clearcover Customer Service the Highest
Ranked Clearcover Customer Service the Lowest
Clearcover Customer Service Score by Gender
Clearcover's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clearcover.
Female
1.5/5
Male
N/A
Clearcover Customer Service Score by Ethnicity
Clearcover's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clearcover.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Clearcover Customer Service Score by Age
Clearcover's Customer Service score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clearcover.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
Clearcover Customer Service Score by Usage
Clearcover's Customer Service score was rated 1.5 stars by customers who have used Clearcover's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Clearcover as an Employer
4.8/5
Clearcover has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clearcover scored a -70 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Clearcover would recommend the brand to a friend. ENPS measures how likely Clearcover employees would recommend working at Clearcover to a friend.
Net Promoter Score
-70
NPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 80% | Promoters |
|---|---|
| 14% | Passive |
| 6% | Detractors |
